Desktop Support Specialist

4 weeks ago


Oslo, Oslo County, Norway ESP Global Services Full time

ESP Global Services is seeking a skilled Desktop Support Specialist to join our team in Norway, Oslo. As a key member of our European-wide delivery team, you will provide expert IT infrastructure support to our partner, a global healthcare leader.

Key responsibilities include:

  • Responding to incidents and service requests from customers and managing them to a successful solution.
  • Ticket handling based on client requirements
  • Providing desk-side support services to the customer.
  • Supporting with installing, troubleshooting, and setting up desktops, printers, laptops, and other computer peripheral hardware issues.
  • Basic administration of Windows O/S.
  • Providing IT infrastructure support that includes hardware, software, operating system troubleshooting, and troubleshooting without affecting hardware warranty breaches or as per customer's security requirements.
  • Following the installation instructions when installing and troubleshooting computer applications.
  • 'Smart Hand' support for peripheral and network hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets and multi-port data termination panels all under the 'Smart Hands' capability supported by the company and from available technology remotely.
  • Working with corporate LAN and setting up with the WAN concept.
  • This role implies working Monday till Friday in Oslo from 8am to 5pm. (1h - lunch inclusive)

Requirements:

  • 2+ years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues
  • Skilled in desk-side support and PC break/fix including being comfortable with Windows O/S.
  • Command of the Norwegian and English languages, being evaluated during the selection procedure
  • Ability to work in a team or independently
  • Good knowledge of and experience with Microsoft desktop software
  • Knowledge of wireless networking
  • Basic knowledge of TCP/IP networks, DNS, DHCP, VPN and RDP.

Benefits:

  • 21 days annual leave + ER pension 2%
  • Fitness
  • Life insurance
  • Phone allowance 4,50 euros/month
  • Internet 9,40 euro/month
  • Holiday allowance (based on 2023 salary) 10%
  • Tax contribution (2 months for the previous 2 months)
  • Unlimited access to free learning and development. We offer access to a training platform providing courses like CompTIA A+, CCNA Cisco modules, Microsoft Office 365, ITIL, etc.

What's on Offer?

  • Multicultural work environment
  • Learning and development opportunities


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