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IT Infrastructure Support Specialist
1 month ago
The Opportunity
- Multicultural work environment fostering teamwork and collaboration.
The Role
- Respond to customer incidents and service requests to ensure timely and effective solutions.
- Ticket handling based on client requirements, ensuring seamless support.
- Provide desk-side support services to customers, addressing hardware and software issues.
- Support with installing, troubleshooting, and setting up desktops, printers, laptops, and other computer peripheral hardware.
- Basic administration of Windows O/S, ensuring smooth system operations.
- Provide IT infrastructure support, including hardware, software, and operating system troubleshooting, while adhering to customer security requirements.
- Follow installation instructions for computer applications, ensuring proper setup and functionality.
- 'Smart Hand' support for peripheral and network hardware, including monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
- Work with corporate LAN and WAN concepts, ensuring seamless connectivity.
- This role requires working Monday to Friday in Oslo, adhering to standard working hours.
The Profile
- Minimum 2 years' experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues.
- Skilled in desk-side support and PC break/fix, comfortable with Windows O/S.
- Proficient in Norwegian and English languages, evaluated during the selection process.
- Ability to work in a team or independently, ensuring effective collaboration.
- Good knowledge of and experience with Microsoft desktop software.
- Knowledge of wireless networking and basic TCP/IP networks, DNS, DHCP, VPN, and RDP.
The Employer
Our client provides customized 24/7 Global IT support solutions, expertly managed by a dedicated service delivery team. They offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination.
