IT Infrastructure Specialist

3 weeks ago


Oslo, Oslo County, Norway Snaphunt Full time

The Offer

  • A dynamic and diverse work environment
  • Opportunities for learning and professional growth

The Job

You will be responsible for:

  • Responding to and resolving customer incidents and service requests in a timely manner
  • Managing tickets according to customer requirements
  • Providing support services to customers to ensure their IT needs are met
  • Installing, debugging, and setting up desktops, laptops, printers, and other peripherals
  • Performing basic administration tasks on Windows operating systems
  • Providing IT infrastructure support, including hardware, software, and operating system troubleshooting, without compromising hardware warranties or customer security requirements
  • Following installation instructions for computer programs
  • Providing 'smart hand' support for peripheral and network hardware, including monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels
  • Working with the company's LAN and setting up WAN concepts
  • This role involves working Monday to Friday in Oslo, from 08:00 to 17:00, with a one-hour lunch break

The Profile

  • 2+ years of experience in providing field support for IT infrastructure, including troubleshooting hardware, software, and operating system issues
  • Proficiency in desk-side support and PC break/fix, including comfort with Windows operating systems
  • Proficiency in Norwegian and English, which will be considered during the selection process
  • Ability to work in a team or independently
  • Good knowledge of and experience with Microsoft desktop software
  • Knowledge of wireless networking
  • Basic knowledge of TCP/IP networks, DNS, DHCP, VPN, and RDP

The Employer

Our client has been providing customized global IT support solutions around the clock since 1992. Our client has a dedicated service delivery team that offers day-to-day support via teams of on-site engineers or responsive visiting engineers, as well as multilingual service desk coordination.



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