IT Infrastructure Specialist
3 weeks ago
The Offer
- A dynamic and diverse work environment
- Opportunities for learning and professional growth
The Job
You will be responsible for:
- Responding to and resolving customer incidents and service requests in a timely manner
- Managing tickets according to customer requirements
- Providing support services to customers to ensure their IT needs are met
- Installing, debugging, and setting up desktops, laptops, printers, and other peripherals
- Performing basic administration tasks on Windows operating systems
- Providing IT infrastructure support, including hardware, software, and operating system troubleshooting, without compromising hardware warranties or customer security requirements
- Following installation instructions for computer programs
- Providing 'smart hand' support for peripheral and network hardware, including monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels
- Working with the company's LAN and setting up WAN concepts
- This role involves working Monday to Friday in Oslo, from 08:00 to 17:00, with a one-hour lunch break
The Profile
- 2+ years of experience in providing field support for IT infrastructure, including troubleshooting hardware, software, and operating system issues
- Proficiency in desk-side support and PC break/fix, including comfort with Windows operating systems
- Proficiency in Norwegian and English, which will be considered during the selection process
- Ability to work in a team or independently
- Good knowledge of and experience with Microsoft desktop software
- Knowledge of wireless networking
- Basic knowledge of TCP/IP networks, DNS, DHCP, VPN, and RDP
The Employer
Our client has been providing customized global IT support solutions around the clock since 1992. Our client has a dedicated service delivery team that offers day-to-day support via teams of on-site engineers or responsive visiting engineers, as well as multilingual service desk coordination.
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