Desktop Support Specialist
1 month ago
The Opportunity
We are seeking a skilled Desktop Support Engineer to join our team in Oslo. As a key member of our IT infrastructure team, you will be responsible for providing top-notch support to our customers.
Key Responsibilities
- Respond to and resolve customer incidents and service requests in a timely and professional manner.
- Provide desk-side support services to customers, including troubleshooting and resolving hardware and software issues.
- Install, configure, and troubleshoot desktops, printers, laptops, and other computer peripheral hardware.
- Administer Windows O/S and provide IT infrastructure support, including hardware, software, and operating system troubleshooting.
- Work with our corporate LAN and WAN infrastructure to ensure seamless connectivity and support.
- Collaborate with our team to provide 'Smart Hands' support for peripheral and network hardware, including monitors, keyboards, mice, printers, and more.
Requirements
- 2+ years of experience in IT infrastructure field support, including troubleshooting hardware, software, and operating system issues.
- Strong skills in desk-side support and PC break/fix, including comfort with Windows O/S.
- Proficiency in Norwegian and English languages.
- Ability to work independently and as part of a team.
- Knowledge of Microsoft desktop software and wireless networking.
- Basic knowledge of TCP/IP networks, DNS, DHCP, VPN, and RDP.
About Us
Our client is a leading provider of customized 24/7 Global IT support solutions, with a dedicated service delivery team and a strong commitment to customer satisfaction.
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