Radio Network Fault Investigator

2 weeks ago


Oslo, Oslo County, Norway TN Norway Full time
Key Responsibilities
  1. Provide 2nd line technical support/training to the NOC relating to alarms and customer received reports of poor coverage.
  2. Represent MSI in a technical capacity when interfacing with customers/Authority.
  3. Assess and engage NKOM when required.
  4. Provide support to 1st line engineers in diagnosis and rectification of faults.
  5. Own and drive enhanced/escalated faults within MSI and towards other vendors.
  6. Strive to ensure that all fault cases are handled within defined SLAs and update incidents regularly.
  7. Assist with build/move of sites – site survey, configuration etc.
  8. Be prepared to travel within Norway at short notice and remain away from home for a number of days.
  9. Operate necessary support and test equipment competently – FSH3, FSH4 etc.
  10. Perform drive tests and analyze site performance data and investigate accordingly.


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