
Customer Service Representative
3 days ago
We are seeking a highly motivated and enthusiastic individual to join our Front Office team as a Customer Service Representative - Front Desk. The successful candidate will be responsible for supporting the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level.
About the RoleThe ideal candidate will have a passion for delivering excellent customer service and be able to work well under pressure. You will be responsible for working as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
- You will take responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved.
We believe that anything is possible, whilst having fun in all that we do.
Key Responsibilities:
- Supports the smooth running of the front office department.
- Works as part of a team that maximizes guest satisfaction and comfort.
- Takes responsibility for the duties and tasks assigned to the role.
Requirements:
- Experience in front office beneficial but not essential.
- Hands-on approach with a can-do work style.
- Commitment to delivering exceptional guest service with a passion for the hospitality industry.
What We Offer:
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
- Becoming a part of the #4 Best Employer in the Travel & Leisure industry globally, ranked by Forbes in 2021 and 2022.
- Special rates for our team members, and friends and families while travelling and staying in our hotels.
- We take our "We grow talent, talent grows us" culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding.
- A workplace covered by collective agreement.
- An international workplace with colleagues and guests from all over the world.
- Employee canteen with homemade food.
- Free parking for own car.
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