
Team Leader
5 days ago
Our Collection and Outbound Customer Relations (OCR) team is responsible for strengthening Entercard's position as a responsible lender – using analytics and technology to proactively help customers who are facing potential financial difficulties.
We create solutions that benefit both our customers and Entercard's business. As a key member of our team, you will work closely with Commercial, Regional Customer Service, and Credit Risk departments to ensure a smooth process for collection operations, retention, and cross-sales activities.
You will also be responsible for creating sign-offs for TM and outbound campaigns, including writing scripts and other campaign-related materials for the team.
This is an excellent opportunity for a motivated and experienced professional to take on a leadership role in a dynamic and innovative company.
We offer a collaborative and inclusive work environment, where you will have the chance to grow and develop your skills.
We are passionate about delivering the little extra and continuously working to improve our services to customers on all levels by using shared knowledge.
- Key Responsibilities:
- Driving team performance by example, engaging, motivating, coaching, and training employees to deliver highest performance and quality.
- Identifying best practices and efficiencies, defining targets, and securing alignment with the team.
- Delivering on targets according to expectations on agreed deadlines, coordinating day-to-day operations, and prioritizing staff assignments to ensure effective use of team resources.
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