Team Leader Collection NO and Outbound Customer Relations

4 days ago

Oslo, Oslo County, Norway Entercard Danmark Full time

.
Are you our new Team leader for the Collection Norway and Outbound Customer Relations (OCR) team?

The Collections team is responsible for strengthening Entercard's position as a responsible lender – using analytics and technology to proactively help customers who are facing potential financial difficulties. Together we create solutions that benefit both our customers and Entercard's business.

The OCR team's responsibilities are outbound calls to our existing customers performing retention activities, sales, or customer care.

Now we are looking for a Team Leader to join our team in Oslo.

We are passionate about delivering the little extra, and we are continuously working to improve the services to our customers on all levels by using our shared knowledge. Together we have a significant role in the daily interaction with our customers.

Your role at Entercard

  • Drive the team by example: Engage, motivate, coach and train employees to deliver highest performance and quality, continuously follow-up and feed-back on progress.
  • Train the team, identify best practices and efficiencies, define targets and secure alignment with the team.
  • Deliver on targets according to expectations on agreed deadlines as well as coordinate the day-to-day operation, prioritize staff assignments to ensure the most effective use of the team resources and that work schedules and targets are accurate and on time.
  • Ensure that the department is efficiently staffed in terms of resources and capabilities to meet current and future needs.
  • Gather customer insights and translate this feedback into actionable recommendations.
  • Work proactively with Commercial, Regional Customer Service and Credit Risk to secure a smooth process for Collection operations, retention and cross sales activities.
  • Create sign-offs for TM and outbound campaigns. This includes writing scripts and other campaign-related creatives for the team to use.
  • Close cooperation with manager in operational decisions.

Your strengths

  • Understand the business and how each part connects with one another.
  • Be curious about leadership and strive to motivate others to deliver their best. You have management experience in an operational role and are curious about new ideas and embrace change as a part of your daily work.
  • You believe that sharing your expertise and knowledge with your colleagues strengthens the team and seek to understand what the customer needs and strive to give the best possible support.
  • You have strong communication skills and are proud to call yourself a team player.
  • Have a digital mindset and are curious about new ideas.
  • Eager to learn and improve.
  • Care about the customer experience and strive to make it better with simpler and smarter solutions.
  • Identify and consider risks when working towards your team goals.
  • Look beyond silos to collaborate and build the best possible solutions.
  • Be fluent in English and one Scandinavian language.
  • Resilient.
  • A good understanding and skills in Salesforce Service Cloud/ Prime / Jira & Confluence will be an advantage.

About Entercard
Entercard is one of Scandinavia's leading credit market companies with over 2 million customers in three markets. Through our two owners, Barclays and Swedbank, we get access to global and unique expertise within lending.

Our goal is to make our customers' everyday lives easier by offering them smart and responsible payment and financing solutions. We are present in Norway, Sweden, and Denmark and have 450 dedicated employees.

At Entercard, we believe in collaboration and the strength of diversity. Among our employees, there are 40 different nationalities, who contribute with new knowledge and cultural experiences.

Our culture is strongly characterized by our core values: passionate, innovative, and genuine. They reflect everything we do, how we work, and how we respond to customers. We believe that diversity, analytical capabilities, and dedicated employees drive development and growth.

Arbeidssted:
Oslo

Jobbtype:
Fastansatt

Heltid/Deltid:
Heltid

Arbeidstid:
Daytime

Søknadsfrist:
12.04.2025

Tiltredelse:
As soon as possible

#J-18808-Ljbffr

  • Team Leader Collection NO and Outbound Customer Relations

    4 days ago

    Oslo, Oslo County, Norway Entercard Group AB Full time

    Team Leader Collection NO and Outbound Customer Relations (OCR) TeamLocation:OsloJob type:PermanentWorking hours:Full timeWorking days:DaytimeApplication deadline:12.04.2025Expected start date:As soon as possibleAre you our new Team leader for the Collection Norway and Outbound Customer Relations (OCR) team?The Collections team is responsible for...

  • Outbound Customer Relations Manager

    4 days ago

    Oslo, Oslo County, Norway Entercard Group AB Full time

    Job DescriptionWe are looking for a highly skilled Team Leader to join our team in Oslo. As a Team Leader, you will be responsible for leading our Collection and Outbound Customer Relations (OCR) team.Your primary focus will be on driving team performance, coaching employees, and ensuring the delivery of high-quality results.You will work closely with...

  • Team Lead for Collections and Outbound Operations in Norway

    3 days ago

    Oslo, Oslo County, Norway Entercard Full time

    Job DescriptionWe are seeking an experienced Team Leader to drive the success of our Collection team in Norway, focusing on Outbound Customer Relations. As a key member of our Operations team, you will be responsible for motivating and guiding employees to deliver exceptional results and quality.Your primary objective will be to ensure the team meets...

  • Team Leader

    4 days ago

    Oslo, Oslo County, Norway Entercard Group AB Full time

    About Our TeamOur Collection and Outbound Customer Relations (OCR) team is responsible for strengthening Entercard's position as a responsible lender – using analytics and technology to proactively help customers who are facing potential financial difficulties.We create solutions that benefit both our customers and Entercard's business. As a key member of...

  • Leadership Role in Collections and Customer Service

    4 days ago

    Oslo, Oslo County, Norway Entercard Group AB Full time

    What We OfferWe offer a collaborative and inclusive work environment, where you will have the chance to grow and develop your skills.We are passionate about delivering the little extra and continuously working to improve our services to customers on all levels by using shared knowledge.As a Team Leader, you will be responsible for leading our Collection and...

  • Collection Team Lead for OCR Operations

    4 days ago

    Oslo, Oslo County, Norway Entercard Group AB Full time

    About the RoleWe are seeking a highly skilled Team Leader to lead our Collection and Outbound Customer Relations (OCR) team in Oslo.The successful candidate will be responsible for driving team performance, coaching employees, and ensuring the delivery of high-quality results.As a key member of our team, you will work closely with Commercial, Regional...

  • Norway Outbound Collections Manager

    4 days ago

    Oslo, Oslo County, Norway Entercard Danmark Full time

    Job SummaryWe are seeking an experienced customer care senior leader to join our Norway-based team. As a key member of our collections team, you will be responsible for leading a team of customer relations specialists and driving collections efforts to strengthen Entercard's position as a responsible lender.The ideal candidate will have strong leadership...

  • Collection Team Leader for Norway and Outbound Customer Relations

    3 days ago

    Oslo, Oslo County, Norway Entercard Full time

    Company OverviewEntercard is a leading credit market company with over 2 million customers across three markets. We offer smart and responsible payment and financing solutions to make our customers' everyday lives easier.Our goal is to strengthen Entercard's position as a responsible lender through proactive customer support and analytics-driven...

  • Customer Relations Team Lead

    4 days ago

    Oslo, Oslo County, Norway Entercard Danmark Full time

    About the RoleAs a key member of our Norway-based Collections team, you will be responsible for leading a team of customer relations specialists. Your primary focus will be on driving collections efforts to strengthen Entercard's position as a responsible lender.The ideal candidate will have strong leadership skills, with experience in managing teams and...

  • Collection Operations Team Lead

    4 days ago

    Oslo, Oslo County, Norway Entercard Danmark Full time

    Role OverviewWe are looking for an experienced customer relations team lead to join our Norway-based team. As a key member of our collections team, you will be responsible for leading a team of customer relations specialists and driving collections efforts to strengthen Entercard's position as a responsible lender.The ideal candidate will have strong...

  • Norwegian Customer Care Senior Leader

    4 days ago

    Oslo, Oslo County, Norway Entercard Danmark Full time

    Senior Leadership OpportunityWe are seeking an experienced customer care senior leader to join our Norway-based team. As a key member of our collections team, you will be responsible for leading a team of customer relations specialists and driving collections efforts to strengthen Entercard's position as a responsible lender.The ideal candidate will have...

  • Informasjonskapsler på

    3 days ago

    Oslo, Oslo County, Norway Entercard Full time

    Team Leader Collection NO and Outbound Customer Relations (OCR) TeamEntercardFrist 11.04.2025Ansettelsesform FastAre you our new Team leader for the Collection Norway and Outbound Customer Relations (OCR) team?The Collections team is responsible for strengthening Entercard's position as a responsible lender – using analytics and technology to proactively...

  • Outbound Sales Agent

    3 days ago

    Oslo, Oslo County, Norway TN Norway Full time

    About The RoleFocusing on prospecting to identify and qualify potential customers through a multi-channel outbound approach.Conducting the initial outreach to prospects through various channels such as email, phone calls, and social media to generate interest and engage potential customers.Booking qualified outbound meetings with potential clients to ensure...

  • Outbound Customer Relations Team Manager in Oslo

    3 days ago

    Oslo, Oslo County, Norway Entercard Full time

    Key ResponsibilitiesDrive team performance by setting clear targets, providing feedback, and coaching employees.Develop and implement training programs to enhance employee skills and knowledge.Prioritize tasks, manage resources effectively, and ensure accurate work schedules and deadlines.Maintain close cooperation with the manager in operational decisions.

  • Norway Collection Team Lead with Focus on Customer Relations

    3 days ago

    Oslo, Oslo County, Norway Entercard Full time

    About EntercardWe value diversity, collaboration, and the strength of our employees' diverse backgrounds and experiences. Our core values – passionate, innovative, and genuine – reflect everything we do, how we work, and how we respond to customers.At Entercard, we believe in driving development and growth through analytical capabilities, dedication, and...

  • Customer Relations Officer

    7 hours ago

    Oslo, Oslo County, Norway Evetech Pty Ltd Full time

    Apply for Customer Relations Officer positionWe're looking for someone who can join our team.We are seeking innovative, hard-working, and talented individuals who are keen for exciting challenges and opportunities to help drive our vision as the leading IT and gaming retailer in South Africa.Position: Customer Relations OfficerJob Type: Full TimeDepartment:...

  • Leadership Team Lead

    14 hours ago

    Oslo, Oslo County, Norway Norsk Hydro Full time

    About the PositionThis Leadership Team Lead role is responsible for leading and supporting a team of professionals in delivering organizational and leadership services to Hydro's global workforce. The successful candidate will have proven experience in organizational and leadership development and strong leadership and team management skills.The position...

  • Team Leader R&D

    5 days ago

    Oslo, Oslo County, Norway AutoStore System, Inc Full time

    Role OverviewWe are looking for a highly motivated Team Leader R&D to lead the research and development of new technologies at AutoStore System, Inc.Responsibilities:Develop and implement research and development strategies, ensuring alignment with business objectives.Collaborate with cross-functional teams to develop and implement new technologies.Manage...

  • Team Leader

    7 hours ago

    Oslo, Oslo County, Norway Diesel Full time

    Join to apply for the Team Leader - Oslo Vestby - NEW OPENING role at DieselDiesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established...

  • Customer Relations Manager for the Food Industry

    5 days ago

    Oslo, Oslo County, Norway Tetra Pak Full time

    About the RoleWe are seeking a Customer Relations Manager for the Food Industry to manage customer relationships and drive service sales and support in Norway. This role requires strong technical understanding and excellent communication skills to provide value-added solutions to our customers. As a key member of our team, you will play a critical role in...