Leadership Role in Collections and Customer Service

3 days ago


Oslo, Oslo County, Norway Entercard Group AB Full time
What We Offer

We offer a collaborative and inclusive work environment, where you will have the chance to grow and develop your skills.

We are passionate about delivering the little extra and continuously working to improve our services to customers on all levels by using shared knowledge.

As a Team Leader, you will be responsible for leading our Collection and Outbound Customer Relations (OCR) team in Oslo.

Your primary focus will be on driving team performance, coaching employees, and ensuring the delivery of high-quality results.

You will work closely with Commercial, Regional Customer Service, and Credit Risk departments to ensure a smooth process for collection operations, retention, and cross-sales activities.

You will also be responsible for creating sign-offs for TM and outbound campaigns, including writing scripts and other campaign-related materials for the team.

This is an excellent opportunity for a motivated and experienced professional to take on a leadership role in a dynamic and innovative company.

  • Key Responsibilities:
  • Leading the team by example, engaging, motivating, coaching, and training employees to deliver highest performance and quality.
  • Working closely with Commercial, Regional Customer Service, and Credit Risk departments to ensure a smooth process for collection operations, retention, and cross-sales activities.


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