
Leadership Role in Collections and Customer Service
3 days ago
We offer a collaborative and inclusive work environment, where you will have the chance to grow and develop your skills.
We are passionate about delivering the little extra and continuously working to improve our services to customers on all levels by using shared knowledge.
As a Team Leader, you will be responsible for leading our Collection and Outbound Customer Relations (OCR) team in Oslo.
Your primary focus will be on driving team performance, coaching employees, and ensuring the delivery of high-quality results.
You will work closely with Commercial, Regional Customer Service, and Credit Risk departments to ensure a smooth process for collection operations, retention, and cross-sales activities.
You will also be responsible for creating sign-offs for TM and outbound campaigns, including writing scripts and other campaign-related materials for the team.
This is an excellent opportunity for a motivated and experienced professional to take on a leadership role in a dynamic and innovative company.
- Key Responsibilities:
- Leading the team by example, engaging, motivating, coaching, and training employees to deliver highest performance and quality.
- Working closely with Commercial, Regional Customer Service, and Credit Risk departments to ensure a smooth process for collection operations, retention, and cross-sales activities.
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Oslo, Oslo County, Norway Entercard Group AB Full timeTeam Leader Collection NO and Outbound Customer Relations (OCR) TeamLocation:OsloJob type:PermanentWorking hours:Full timeWorking days:DaytimeApplication deadline:12.04.2025Expected start date:As soon as possibleAre you our new Team leader for the Collection Norway and Outbound Customer Relations (OCR) team?The Collections team is responsible for...
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Oslo, Oslo County, Norway Entercard Danmark Full time.Are you our new Team leader for the Collection Norway and Outbound Customer Relations (OCR) team?The Collections team is responsible for strengthening Entercard's position as a responsible lender – using analytics and technology to proactively help customers who are facing potential financial difficulties. Together we create solutions that benefit both...
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