Collection Team Lead for OCR Operations

5 days ago


Oslo, Oslo County, Norway Entercard Group AB Full time
About the Role

We are seeking a highly skilled Team Leader to lead our Collection and Outbound Customer Relations (OCR) team in Oslo.

The successful candidate will be responsible for driving team performance, coaching employees, and ensuring the delivery of high-quality results.

As a key member of our team, you will work closely with Commercial, Regional Customer Service, and Credit Risk departments to ensure a smooth process for collection operations, retention, and cross-sales activities.

You will also be responsible for creating sign-offs for TM and outbound campaigns, including writing scripts and other campaign-related materials for the team.

This is an excellent opportunity for a motivated and experienced professional to take on a leadership role in a dynamic and innovative company.

We offer a collaborative and inclusive work environment, where you will have the chance to grow and develop your skills.

We are passionate about delivering the little extra and continuously working to improve our services to customers on all levels by using shared knowledge.

  • Key Responsibilities:
  • Drive team performance by example, engage, motivate, coach, and train employees to deliver highest performance and quality.
  • Train the team, identify best practices and efficiencies, define targets, and secure alignment with the team.
  • Deliver on targets according to expectations on agreed deadlines, coordinate day-to-day operations, and prioritize staff assignments to ensure effective use of team resources.
  • Ensure that the department is efficiently staffed in terms of resources and capabilities to meet current and future needs.
  • Gather customer insights and translate this feedback into actionable recommendations.
  • Closing cooperation with the manager in operational decisions.


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