Director of Global Customer Success

2 days ago


Oslo, Oslo County, Norway Appear AS Full time
Global Service Leadership

The Global Head of Services Operations is responsible for overseeing customer services, customer success, and professional services worldwide. This leader sets the strategic vision for all service-related functions, ensuring they align with the company's broader operational and financial objectives.

In a matrix structure, regional service teams adapt centrally defined methods and frameworks to local needs, while maintaining direct functional alignment with the Global Head of Services. This position collaborates closely with Commercial and Product teams to continually refine, evolve, and expand offerings.

Key Objectives:
  • Develop and maintain a comprehensive, long-term strategy for Customer Services, Customer Success, and Professional Services.
  • Identify market trends and customer feedback to shape service offerings that differentiate the company in a competitive landscape.
Skills and Qualifications:
  • Bachelor's degree in Business, Engineering, or a related field; MBA or equivalent advanced degree preferred.
  • 5+ years in Professional Services, Customer Success, or Customer Support leadership roles, ideally within a global or matrixed organization.
  • Leadership & Influence: Proven ability to lead diverse, cross-functional teams in a matrix environment.


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