Customer Service Director

13 hours ago


Oslo, Oslo County, Norway Tbwa ChiatDay Inc Full time
Job Description

We are seeking a highly skilled and experienced Customer Service Director to lead our Norwegian support team. As a key member of our customer service department, you will be responsible for developing and implementing strategies to deliver exceptional service to our customers and partners throughout Norway.

Key Responsibilities:
  • Mentoring and Managing: You will lead a team of 20+ Support Associates, providing guidance and support to ensure they meet their KPIs and have the necessary tools and training to excel in their roles.
  • Operational Management: You will develop clear guidelines and procedures to ensure efficient handling of high-quality interactions with couriers, customers, and restaurants, while empowering your team to make good decisions and take ownership of their work.
  • Data Driven Decision Making: You will analyze data to identify patterns and insights, making informed decisions to drive improvements in customer satisfaction and experience.
  • Strategising and Collaborating: You will work closely with other teams to develop strategies that improve customer experience and satisfaction, ensuring seamless integration across departments.
What We Offer
  • A fast-growing tech company with many career opportunities
  • International and dynamic team with flat hierarchies in a start-up atmosphere
  • Employee discount on Wolt orders, free drinks, coffee, and fruits in the office
  • Regular team events
  • Lots of learning and growth in a globally scaling tech company


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