Director of Customer Operations

20 hours ago


Oslo, Oslo County, Norway Homerun B.V. Full time

We are seeking a results-driven Director of Customer Operations to join our team at Homerun B.V.

The Director of Customer Operations will be responsible for driving our customer service strategy and execution, ensuring that we deliver world-class customer experiences.

Key responsibilities:

  1. Develop and implement customer operations initiatives to enhance customer satisfaction and loyalty.
  2. Lead and develop a team of customer service representatives to deliver outstanding customer support.
  3. Collaborate with cross-functional teams to ensure a cohesive customer experience.
  4. Monitor and analyze customer service metrics to identify areas for improvement and implement corrective actions.
  5. Stay up-to-date with industry trends and best practices in customer service.

About you:

  1. Minimum 5 years of experience in a customer service leadership role, preferably in an e-commerce environment.
  2. Strong business acumen with experience building KPI dashboards and similar setups for customer service.
  3. Excellent leadership, communication, and interpersonal skills.
  4. Familiarity with customer service software and tools, such as CRM systems and call center tools.
  5. A deep understanding of customer needs and a commitment to delivering exceptional service.


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