Norwegian Customer Success Specialist Hybrid in Malta Role
3 weeks ago
We are seeking a dynamic and innovative individual to join our team as a Customer Support Specialist. This role involves responding to customer inquiries via email and live chat, ensuring clear and timely communication.
About the Role:
This position requires a strong ability to communicate effectively with customers, resolve complaints, and moderate user-generated content. You will work closely with internal and client teams to improve processes and elevate customer experiences.
Main Responsibilities:
* Respond to customer queries via email, ensuring clear and timely communication
* Moderate user-generated content to uphold company policies and standards
* Identify and address potential scams or fraudulent activities, keeping the online environment secure
* Accurately log interactions and resolutions for customer records
* Collaborate with team members to improve processes and elevate customer experiences
Requirements:
* Fluent in Norwegian (C2 level)
* Fluent in English (B2 level)
* EU citizenship or Maltese Residency Card
* 0-1 year experience in customer support
* Strong leadership, analytical, and communication skills
Why Choose Us:
* Competitive Salary: We recognize your skills and dedication with a competitive salary of approximately €40,000 per annum, based on the location and industry standards.
* Performance Bonuses: Earn rewards for your achievements and contributions to the team
* Transportation Provided: Company transport from designated pick-up points
* Relocation Support: Assistance for a smooth transition to the new work environment
* Career Growth: Opportunities for advancement and professional development within the company
* Hybrid Work Model: Flexible work options for a better work-life balance
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