
Technical Account Manager
1 day ago
We are seeking a highly skilled Customer & Partner Success Engineer to join our team at empX. As a key member of our organization, you will play a critical role in ensuring our customers achieve success with our AI-powered solutions.
About the CompanyempX is a leading energy-tech company driving the digital and sustainable transformation of the energy industry. Our cutting-edge software portfolio is transforming the way companies operate, and we need your expertise to ensure our customers achieve success with our solutions.
Your ResponsibilitiesAs a Customer & Partner Success Engineer, you will be responsible for:
- Onboarding new customers and partners, guiding them through setup and ensuring they feel confident using our solutions from day one.
- Developing clear, repeatable onboarding and training methods, documenting best practices, and creating materials that make adoption smooth and scalable.
- Tracking customer adoption and satisfaction, providing support where needed, and ensuring customers see real value in their daily workflows.
- Collaborating with engineering, sales, and leadership to shape how customers engage with our solutions and contributing to Proof of Concept projects.
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you're passionate about helping customers succeed and have the skills and experience required for this role, we encourage you to apply.
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