Food Services Manager Lead

5 days ago


Oslo, Oslo County, Norway TN Norway Full time

About the Role

As a Food Services Manager at JLL, you will oversee food service operations at assigned locations and activities. This includes overseeing Third Party Service contractors. You will be the single point of contact for all food service-related items.

Key Responsibilities

  • Establish and maintain a sound Food Services management program ensuring appropriate staffing in accordance with client operating days.
  • Manage catering and hospitality needs for designated client business and/or events located within select workplace.
  • Partnering with vendors to plan, design, and implement a comprehensive culinary based nutrition and wellness program including awareness events, classes and demonstrations and communications.
  • Monitor and manage spend and financials related to Food Services programs, developing recommendations and strategy for clients to meet and/or improve budget plans.
  • Anticipate and respond to Client's needs and concerns, including ensuring no safety or security incidents.
  • Serve as the point of contact for client escalations on inquiries and issues related to the services.
  • Ensure procedures & audits are designed to identify and escalate risks & issues.
  • Proactively identify and escalate risks and issues (audit findings, client complaints, material vendor service issues, info security issues, any impact to the KPI's).
  • Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency.
  • Drive client specific initiatives such technology rollouts, benchmarking, best practices etc.
  • Ensure operations are aligned to financial processes and controls are always adhered to achieve good financial management.
  • Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures.


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