Customer Education Strategist

2 weeks ago

Oslo, Oslo County, Norway Timely Full time
Job Description

We are seeking a seasoned Customer Education Strategist to join our team at Timely. This role is perfect for someone with experience in operations roles, who understands how time tracking impacts business outcomes, and who is passionate about creating engaging customer education strategies that drive product adoption and retention.

Main Responsibilities:
  • Develop and execute education strategies that align with customer needs, focusing on solving key issues like adoption, utilization, and efficiency.
  • Create learning programs that demonstrate product value, including tailored resources like adoption guides, end-user onboarding packs, and educational webinars.
  • Analyze user behavior and segment customers to deliver highly relevant educational content, ensuring users receive the right resources at the right time.
Requirements:
  • Proven experience in operations within consultancies, agencies, or SaaS businesses, with deep knowledge of customer challenges in key markets like the US, UK, and Europe.
  • Exceptional communication skills, able to convey complex ideas clearly and build strong relationships with customers.
  • Educational content creation and community building skills, with a proven ability to create engaging, instructional content and foster an active, engaged community.
  • Project management and collaboration skills, with strong organizational skills to manage multiple projects efficiently and work cross-functionally with teams.

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