Employed Rider Operations Specialist

20 hours ago


Oslo, Oslo County, Norway foodora Full time

We're seeking an Employed Rider Operations Specialist to join our foodora team. In this role, you'll be responsible for supporting and driving performance for our employed courier fleet.

About the Role:

  1. You will be the key stakeholder for employed rider operations, ensuring that our support operations excel through well-structured processes.
  2. Develop and maintain compliance of operational HR processes and lead different types of HR projects and process improvement initiatives.
  3. Collaborate with the payroll team to ensure accurate and timely payment for our employed couriers.
  4. Work closely with the logistics department to address personnel matters related to riders, employment law, and work environment.
  5. Support and own rider negotiations topics related to collective bargaining agreements and others.
  6. Foster open communication between management and employees, ensuring a positive work environment.
  7. Monitor and report on regulatory requirements related to sickness statistics and company support of absentee couriers.
  8. Mentor and guide a team of Rider Care agents to provide exceptional support to our rider fleet.

Requirements:

  1. University degree in HR or similar field.
  2. Minimum 2-3 years of experience in service centers, HR operations, or similar roles.
  3. Previous experience with personnel responsibility and HR-support.
  4. Fluent verbal and written communication skills in both Norwegian and English.


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