Head of International Operations

7 days ago


Oslo, Oslo County, Norway Appear AS Full time
Key Responsibilities
  • Develop and Maintain a Comprehensive Service Strategy
    • Establish a long-term strategy for Customer Services, Customer Success, and Professional Services aligned with overall business goals.
    • Identify market trends and customer feedback to shape service offerings that differentiate the company in a competitive landscape.
  • Serve as Primary Owner of Global Service Portfolio
    • Define standard offerings, packages, and pricing models in coordination with Commercial teams.
    • Collaborate with Product Management to align service designs with product roadmaps, ensuring seamless integration and a holistic customer experience.
  • Establish Global Governance & Adaptation Frameworks
    • Establish and enforce global service standards, policies, and processes ensuring consistent quality and methodology across regions.
    • Provide frameworks that allow regional teams to tailor execution in line with local regulations, cultural nuances, and market demands.
  • Promote Executive Alignment & Influence
    • Partner with the COO and executive leadership to integrate service initiatives into broader operational and financial planning.
    • Work cross-functionally with Sales, Marketing, and Product leaders to identify and act upon new revenue opportunities, strategic partnerships, and customer engagement programs.

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