Service Delivery Quality Professional

21 hours ago


Oslo, Oslo County, Norway TN Norway Full time
About the Job

We are seeking a highly experienced Service Delivery Quality Professional to join our team. As a key member of our Customer Support Team, you will be responsible for driving quality assurance results and supporting customers in their daily operations.

About the Role
  1. Driving Quality Assurance Results: Identify and deliver trend analysis data to drive Enablement and Documentation effectiveness, help create or cater boot camps and other training programs, grade cases (chats, emails, and phone calls), address grade appeals, and deliver feedback to EBCS Support employees.
  2. Sustaining High-Quality Support: Oversee and maintain our grading rubric to adapt to changing business needs and goals, lead regular calibration sessions to ensure grading cohesion, areas of improvement are identified and acted upon, and provide coaching opportunities.
About You
  • You have experience handling support requests from various channels and are comfortable navigating a CRM.
  • You are a data-driven individual who can create and analyze reports, tell a story with the data, and deliver action-items to partners.
  • You have a strong understanding of the basic functionality of Apple iOS, Android, and Windows platforms as well as cloud-based software like Microsoft Suite, OneDrive, etc.
Our Culture

We take great pride in our culture here at Autodesk. Our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.



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