Airport Customer Experience Manager

3 days ago


Oslo, Oslo County, Norway Norwegian Air Shuttle ASA Full time

About the Job:

We are seeking a highly motivated and experienced Customer Service Coordinator to join our team at Oslo Airport. As a key member of our customer-facing team, you will play a vital role in providing exceptional customer service to our passengers.

Responsibilities:

  • Maintaining targets set by the Company
  • Conveying the Company's products and values in a positive way
  • Complying with assigned shift schedule
  • Performing daily work tasks set by the Department
  • Staying updated with information and products
  • Communicating the Company's terms and conditions to our customers
  • Acting with courtesy and respect in dialogue with customers, internal/external
  • Contributing to a positive working environment
  • Addressing matters concerning the Company to your nearest leader
  • Selling tickets within the Norwegian network
  • Selling non-air products
  • Providing information and guidance to our customers
  • Handling passenger irregularities, hotel reservations, iCoupons, and rebooking
  • Ordering office supplies
  • Internal reporting
  • Updating back-office systems
  • Assisting the Security Department with delivery of ID cards for Norwegian crew

Requirements:

  • A positive attitude and focus on strengths in teamwork
  • Ability to work in multi-cultural teams
  • High integrity
  • Able to cope with unpredictable workloads and operate under pressure
  • Fluent in English and one Scandinavian language

What We Offer:

  • Pension and insurance schemes
  • Passionate colleagues in a work environment with a caring heart
  • Possibility to travel in Europe with employee-priced tickets


  • Oslo, Oslo County, Norway BEUMER Group Full time

    About the CompanyBEUMER Group is a leader within the development and manufacture of high-technological intralogistics systems for global markets. We deliver innovative solutions to our customers and foster a working culture based on trust, teamwork, and mutual respect.We are committed to implementing outstanding and innovative projects worldwide and strive...


  • Oslo, Oslo County, Norway TN Norway Full time

    About the Role:We're seeking a dynamic and results-oriented Retail Store Lead to join our team in Oslo. As a key member of our retail leadership team, you'll be responsible for leading by example, delivering exceptional customer experiences, and driving sales growth. If you're a passionate and results-driven individual with a knack for leadership, this could...


  • Oslo, Oslo County, Norway Work Shop Part time

    Career OpportunitiesWe are seeking a skilled sales professional to join our team at Gardermoen airport in Oslo, Norway.In this role, you will work with various brands and engage customers to drive sales in our premium pop-up spaces.About the PositionYou will be responsible for providing excellent customer service by gaining in-depth knowledge of products and...


  • Oslo, Oslo County, Norway Kompas Management ApS Full time

    About FindableWe help real estate owners and facility managers ensure compliance, reduce risk, and increase efficiency by making critical building information easy to find and use. Our SaaS platform streamlines the process of finding and using building documentation, making it easier to manage properties and operations.We're looking for a motivated Customer...


  • Oslo, Oslo County, Norway TN Norway Full time

    Career OpportunityTN Norway is a rapidly growing company, and we are seeking a Courier Experience Manager to join our operations team. In this role, you will lead a team of professionals who are responsible for recruiting, onboarding, and engaging our couriers.Your key responsibilities will include managing a team of six people, overseeing courier onboarding...


  • Oslo, Oslo County, Norway CatalystOne Full time

    About the RoleWe are seeking an experienced Client Relationship Manager to join our Customer Success team in Oslo.This is an exciting opportunity to build long-term relationships with our customers, advocate for their needs, and work collaboratively with HR and IT teams to drive business outcomes.


  • Oslo, Oslo County, Norway Deel Full time

    Senior Learning Experience Manager - DeelWe're seeking an experienced Senior Learning Experience Manager to join our team and lead the development of a comprehensive customer certification program. This program will empower customers to become proficient with Deel's platform while providing formal recognition of their expertise.Your Key Responsibilities:Lead...


  • Oslo, Oslo County, Norway EF Education First Gruppe Full time

    This is an exciting opportunity to take the first steps toward a rewarding career in sales and customer service at EF Education First Gruppe.Your ResponsibilitiesAs our new Sales & Support Coordinator, you'll:Guide customers to the perfect EF program to match their needs and goals.Deliver exceptional customer service – in person, online, and over the...


  • Oslo, Oslo County, Norway Kompas Management ApS Full time

    Oslo · HybridCustomer Success Manager – Findable We usually respond within three days Customer Success Manager – FindableLocation: Oslo (Hybrid, in-person preferred)Reports to: Manager Customer SuccessAbout FindableFindable is building the next-generation AI platform for real estate compliance and operations. We closed our Series A funding in late 2024,...


  • Oslo, Oslo County, Norway TN Norway Full time

    Key ResponsibilitiesCommunicate effectively with customers via email, chat, and phone to address their concerns.Provide expert advice on the use of household appliances to ensure optimal performance.Handle customer complaints promptly and efficiently, identifying the root cause of the issue and resolving it to the customer's satisfaction.Collaborate with...


  • Oslo, Oslo County, Norway CatalystOne Full time

    Join our growing Customer Success team in OsloApply for this jobWe are looking for a Customer Success Manager to join us in our Oslo office. Our Customer Success Team spans the Scandinavian countries and works daily to secure excellent customer experience. You will be responsible for building long-term sustainable relationships with our customers, advocating...


  • Oslo, Oslo County, Norway Findable Full time

    Customer Success Manager – FindableLocation: Oslo (Hybrid, in-person preferred)Reports to: Manager Customer SuccessAbout FindableFindable is building the next-generation AI platform for real estate compliance and operations. We closed our Series A funding in late 2024, backed by the world-class investors at Point Nine, and are on a high-growth journey to...


  • Oslo, Oslo County, Norway Norwegian Air Shuttle ASA Full time

    Company Overview:Norwegian Air Shuttle ASA is a dynamic and innovative airline that prides itself on its commitment to diversity, equality, and inclusion. Our people are the heart of our organization, and we strive to create a satisfying and motivating workplace where everyone can thrive.We believe that diversity and inclusion are essential for success in a...


  • Oslo, Oslo County, Norway H&M group Full time

    Are you passionate about fashion and delivering exceptional customer experiences? Do you thrive in dynamic environments and enjoy working collaboratively with others?About the Sales Advisor Role:As a Sales Advisor, you'll contribute to creating an inclusive and welcoming store environment.You'll develop strong relationships with customers, providing them...


  • Oslo, Oslo County, Norway H&M group Full time

    About This Opportunity:We are seeking a highly motivated and fashion-conscious individual to join our team as a Sales Advisor at H&M Group. As a key member of our sales floor team, you will be responsible for creating an exceptional customer experience by showcasing our latest products, providing personalized service, and driving sales.Main...


  • Oslo, Oslo County, Norway Heimdall Power Full time

    WHO WE ARE:Heimdall Power is a fast-growing Norwegian-born tech company, established in 2016. We have global ambitions and are already present in 17 European countries as well as the U.S. We aim to optimize power grids worldwide, promoting a swift, secure and affordable green energy transition. Our unique offering combines software and sensors to increase...


  • Oslo, Oslo County, Norway aim'n Sportswear Full time

    Sales Assistants at aim'n Sportswear are dedicated to delivering exceptional customer experiences and exceeding sales targets. If you're passionate about wellness and enjoy working in a fast-paced retail environment, this could be the ideal role for you. As a key member of our sales team, you'll engage with customers, provide personalized product...


  • Oslo, Oslo County, Norway Autodesk Full time

    Job Requisition ID #25WD85123Position OverviewThis is your chance to join an awesome and empowered team who is passionate about creating impact and has a lot of fun doing it together With Autodesk Forma, we are on a mission for a better world - literally - by radically improving how the built environment meets the needs of humanity and the climate. By...


  • Oslo, Oslo County, Norway Strawberry Full time

    At Amerikalinjen, we believe that our team members are the heart of our hotel. As a Customer Experience Specialist, you will have the opportunity to create lasting impressions on our guests and contribute to the growth and success of our hotel.About UsWe are a boutique hotel located in the heart of Oslo, offering a unique blend of history and modernity. Our...


  • Oslo, Oslo County, Norway H&M group Part time

    About the RoleWe are seeking a highly motivated and results-driven Sales Advisor to join our team at H&M Group.Job Overview:As a Sales Advisor, you will play a critical role in driving sales and improving customer satisfaction. You will be responsible for maintaining a high level of product knowledge, ensuring that customers have an outstanding shopping...