
Customer Success Manager
5 days ago
Join our growing Customer Success team in Oslo
Apply for this job
We are looking for a Customer Success Manager to join us in our Oslo office. Our Customer Success Team spans the Scandinavian countries and works daily to secure excellent customer experience. You will be responsible for building long-term sustainable relationships with our customers, advocating customer needs internally, and working collaboratively with HR and IT at our customers. We at CatalystOne are at an exciting moment in our growth journey and need to ramp up with the skills and experience needed to succeed. Read on to find out more and apply
What you will do:
- Proactively manage your portfolio of customers; our customers consist of exciting companies in the range of 300-5000 employees within all industries.
- Lead the customer's strategic stakeholders within HR, IT, and other relevant areas to achieve a desired business outcome.
- Together with your customers, build and execute success plans, as well as making forecasts and predictions for each customer.
- Assess and report churn risk for all customers.
- Identify and pursue opportunities for upselling and cross-selling – software, recurring services packages, and stand-alone services.
- Involve and engage internal experts to meet customer needs.
- Steer and guide the internal teams that are supporting the customer.
- Maintain a high level of customer engagement to increase customer satisfaction and willingness for customers to participate in activities, and increase chances of the customer acting as an ambassador for CatalystOne.
Requirements:
- 3-5 years experience owning a portfolio of customers.
- Experience working as KAM, Account Executive or Customer Success Manager, ideally within a SaaS company.
- Commercial experience and business acumen.
- Results oriented.
- Comfortable and used to working to set KPIs and targets.
- Negotiation skills.
- Great communication and collaboration skills internally and externally.
- Fluent in a Scandinavian language, as well as English.
Benefits:
As well as your salary, you'll receive:
- Financial and Health Security: Benefit from a comprehensive pension and insurance package, plus private healthcare.
- Your Well-being, Your Way: Take advantage of our wellness contribution to stay on top of your health.
- Tech Tools for Efficiency: Get the job done with a choice of laptop (mac / PC), mobile phone & subscription, and a home internet allowance.
- Easy Commuting: Offset your commute costs with our public transport allowance.
- Lunch Made Easy: Skip the hassle and grab a bite at our staff canteen.
- Flexible Work Setup: Hybrid for your life-work balance.
CatalystOne does not accept unsolicited resumes from search firms/recruiters. CatalystOne will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to the specific open position(s). Search firms/recruiters submitting resumes to CatalystOne on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
We would like to inform you that all candidates who receive a job offer will be subject to a background check.
Department: Customer Success
Role: Customer Success Manager
Locations: Oslo office HQ
Remote status: Hybrid
Contact Mark Mc Daid, Talent Acquisition Manager – People & Culture
#J-18808-Ljbffr-
Customer Success Manager
1 day ago
Oslo, Oslo County, Norway IXT Full timeLocation: Lillestrøm or Gjøvik, Norway.Help customers succeed with secure, global IoT connectivityAt IXT, we connect the world's IoT devices with secure, reliable, and scalable connectivity solutions. Our Customer Success Manager will play a key role in ensuring our customers maximise the value of our solutions, from onboarding to long-term success.As a...
-
Customer Success Manager
5 days ago
Oslo, Oslo County, Norway Kompas Management ApS Full timeOslo · HybridCustomer Success Manager – Findable We usually respond within three days Customer Success Manager – FindableLocation: Oslo (Hybrid, in-person preferred)Reports to: Manager Customer SuccessAbout FindableFindable is building the next-generation AI platform for real estate compliance and operations. We closed our Series A funding in late 2024,...
-
Customer Success Manager
1 week ago
Oslo, Oslo County, Norway Findable Full timeCustomer Success Manager – FindableLocation: Oslo (Hybrid, in-person preferred)Reports to: Manager Customer SuccessAbout FindableFindable is building the next-generation AI platform for real estate compliance and operations. We closed our Series A funding in late 2024, backed by the world-class investors at Point Nine, and are on a high-growth journey to...
-
Customer Success Manager
5 days ago
Oslo, Oslo County, Norway Heimdall Power Full timeWHO WE ARE:Heimdall Power is a fast-growing Norwegian-born tech company, established in 2016. We have global ambitions and are already present in 17 European countries as well as the U.S. We aim to optimize power grids worldwide, promoting a swift, secure and affordable green energy transition. Our unique offering combines software and sensors to increase...
-
Customer Success Manager
5 days ago
Oslo, Oslo County, Norway Milient Software Full timeDrives du av fantastiske kundeopplevelser og ønsker å jobbe for et selskap i vekst? Er du en lidenskapelig problemløser med et brennende engasjement for Customer Success?Milient søker nå en engasjert og dyktig Customer Success Manager til vårt kontor i Oslo Milient er et innovativt SaaS-selskap som utvikler omfattende prosjektstyringsprogramvare. Våre...
-
Customer Success Manager
2 days ago
Oslo, Oslo County, Norway Mosaker Rekruttering AS Full timeJoin our team to drive change. Become an EsgianAbout EsgianOur market is the Ocean Industries and our products range from market analytics to unique emission software solutions becoming "must-haves" for all stakeholders within our market. Succeeding in the Energy Transition is driven by strong action from governments, companies, financial institutions, and...
-
Manager, Customer Success
5 days ago
Oslo, Oslo County, Norway Deel Full timeWho We Are Is What We Do.Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for...
-
Customer Success Manager
13 hours ago
Oslo, Oslo County, Norway ILT Education Full timeVi er Nordens ledende EdTech-selskap. Etter flere år med ekspansjon finnes vi nå i 9 land, hvor vi opererer i et dynamisk, internasjonalt miljø. Våre tjenester dekker hele utdanningsløpet – fra barnehage til voksenopplæring – og er forankret i vår visjon: Lik rett til utdanning for alle. Vi brenner for våre produkter og er stolte av å gjøre en...
-
Director, Customer Success
1 week ago
Oslo, Oslo County, Norway Verifone Full timeWhy VerifoneFor more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...
-
Customer Success Manager
4 days ago
Oslo, Oslo County, Norway Cisco Systems, Inc. Full timeAs a Customer Success Manager, you play a crucial role in helping our customers adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your responsibilities will include:Driving...
-
Customer Success Accelerator
1 day ago
Oslo, Oslo County, Norway TN Norway Full timeAbout UsEcoOnline is a pioneering company in the field of workplace health, safety, and sustainability. We're committed to making a difference and creating a safer, more sustainable future.Our MissionWe protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces. Our team is passionate about innovation and...
-
Oslo, Oslo County, Norway Intersolia GmbH Full timeIntroductionAre you passionate about building strong relationships, driving customer success, and contributing to business growth? Join Intersolia as a Customer Success Manager, where your expertise will shape our clients' success and empower their compliance journey.What's in it for you?- Professional growth opportunities in a rapidly growing company.- A...
-
Customer Success Strategist
17 hours ago
Oslo, Oslo County, Norway Salesforce, Inc.. Full timeAbout the RoleWe are seeking a seasoned Sr. Account Executive to drive new business and manage key accounts within a dynamic territory at Salesforce, Inc.. This high-impact position requires strong business acumen and the ability to understand industry and customer challenges, translating them into opportunities addressable through technology while...
-
IoT Customer Success Strategist
1 day ago
Oslo, Oslo County, Norway IXT Full timeAt IXT, we're revolutionizing the way businesses connect with their IoT devices. As our Customer Success Manager, you'll play a crucial role in ensuring our customers get the most out of our secure, global connectivity solutions.The ideal candidate will have experience in customer success, account management, or technical support in a telecom, SaaS, or...
-
Connectivity Customer Success Lead
1 day ago
Oslo, Oslo County, Norway IXT Full timeAs a Customer Success Manager at IXT, you'll be part of a highly skilled and driven team that values collaboration and innovation. We're looking for someone who shares our passion for secure, global IoT connectivity and wants to shape the future of this technology.The ideal candidate will have experience in customer success, account management, or technical...
-
Senior Customer Success Manager
13 hours ago
Oslo, Oslo County, Norway Newcode Full timefor 10 timer siden Bli en av de 25 første søkerneSend melding direkte til stillingsutlyseren fra Newcode.aiBakgrunn: Ca 3 års erfaring som customer success, advokatassistent, operations, eller lignende – men vilje til å lære og en positiv instilling er viktigArbeidssted: Hovedsakelig på Aker Brygge, OsloNewcode.ai ble etablert for fire år siden og...
-
Customer Success Lead
3 days ago
Oslo, Oslo County, Norway Cisco Systems, Inc. Full timeUnlock Customer PotentialIn this role, you will be responsible for driving software utilization and value realization across a portfolio of customers. Your goal will be to develop and implement technical adoption plans that lead to successful software outcomes and optimized Return on Investment. You will work closely with customers to understand their...
-
Customer Success Team Lead
2 days ago
Oslo, Oslo County, Norway SD Worx Norge Full timeWe are looking for a talented individual to fill the position of Customer Success Team Lead at SD Worx Norge. As a key member of our team, you will be responsible for overseeing the customer success journey, ensuring our customers receive tailored solutions that meet their needs.Key ResponsibilitiesLead the customer success team, focusing on building strong...
-
Healthcare Customer Success Manager
7 days ago
Oslo, Oslo County, Norway Rhian_Convatec Full timeWe're looking for a highly skilled Business Manager to join our team on our journey towards #ForeverCaring in Ostomy Care. In this role, you'll work closely with our most valuable Health Care Customers, ensuring they receive exceptional service and tailored solutions.As a key player in our sales team, you'll help healthcare professionals achieve their goals...
-
Director of Global Customer Success
7 days ago
Oslo, Oslo County, Norway Appear AS Full timeGlobal Service LeadershipThe Global Head of Services Operations is responsible for overseeing customer services, customer success, and professional services worldwide. This leader sets the strategic vision for all service-related functions, ensuring they align with the company's broader operational and financial objectives.In a matrix structure, regional...