
IoT Customer Success Strategist
2 days ago
At IXT, we're revolutionizing the way businesses connect with their IoT devices. As our Customer Success Manager, you'll play a crucial role in ensuring our customers get the most out of our secure, global connectivity solutions.
The ideal candidate will have experience in customer success, account management, or technical support in a telecom, SaaS, or IoT-related industry. They'll be proactive and customer-focused, with strong communication skills to explain complex solutions in a simple and engaging way.
Key Responsibilities:
- Lead the development of IXT's customer experience, ensuring seamless implementation and proactive support across various industries.
- Own the customer journey – guide customers from onboarding to full adoption of IXT's products.
- Act as the primary point of contact for customer questions, training, and technical support.
- Monitor customer health, identifying risks and opportunities for expansion.
- Work cross-functionally with sales, product, and technical teams to improve the customer experience.
- Provide proactive support, solving connectivity challenges and ensuring reliability.
- Develop educational content such as FAQs, webinars, and training sessions to help customers use IXT's services effectively.
- Leverage HubSpot CRM and automation to track customer engagement and drive retention.
What We're Looking For:
- Experience in customer success, account management, or technical support in a telecom, SaaS, or IoT-related industry.
- Technical understanding of connectivity solutions (SIM, eSIM, VPNs, IoT platforms) is a plus.
- Proactive and customer-focused mindset – you thrive on helping customers succeed.
- Strong communication skills – you can explain complex solutions in a simple and engaging way.
- Problem-solving approach – you enjoy tackling challenges and finding solutions.
- Experience working with CRM tools (HubSpot, Salesforce, etc.) is an advantage.
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