ServiceNow ITOM Solution Expert

20 hours ago


Stavanger, Rogaland, Norway The Cloud People Full time
Job Overview
We are seeking an experienced ServiceNow ITOM Solution Consultant to join our team at The Cloud People. As a key member of our IT operations management team, you will be responsible for guiding and supporting ITOM suite engagements during presales, design, and implementation stages.

Responsibilities
  1. Demonstrate expertise in leading full lifecycle ITOM implementations with specialization and certifications in Configuration Management, Discovery, Service Mapping, and Event Management.
  2. Develop solid understanding of CMDB relationships and hierarchy, CMDB Health (Dashboards), and the CSDM framework.
  3. Maintain expert knowledge of third-party integrations with ServiceNow and articulate the benefits of integrated ITSM and ITOM approach as part of Service Operations.
  4. Design, configure, and deploy ServiceNow ITOM solutions that meet business requirements and adhere to industry best practices and standards.
  5. Lead customers through knowledge and requirements discussions and workshops for implementing ServiceNow ITOM.


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