Product Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

This is an excellent opportunity for a Biomedical Scientist or equivalent to join Roche Diagnostics, the world's leading health supplier in In-Vitro Diagnostics.

This exciting position is part of the Serum Work Area (SWA) within the Regional Customer Support Center (RCSC) UK Hub supporting Clinical chemistry and Immunoassay systems as a 12 month fixed term contract.  

The Regional Customer Support Centre based in  Burgess Hill, UK, provides technical and scientific support to our customer base across the UK, Ireland,  Denmark, Finland, Norway and Sweden. 

This position is being offered as a remote support role based in Norway or alternatively an office based role in the UK, Burgess Hill (where the expectation is to be within a 1 hour commute and be in the office the majority of the time). 

The role will primarily consist of providing remote assay performance support for our SWA portfolio of instruments and solutions as well as customer and employee  training. The scope of support includes customers and Roche colleagues within the UK, Ireland, Denmark, Finland, Norway and Sweden. You will excel in the art of troubleshooting and pride yourself in providing excellent customer service 

The Opportunity

As part of your Customer Support role, you will focus on:

• Providing a solution focus to assay performance  problem resolution to customers

• Providing remote support to field employees in the region;

• Ensuring proper Complaint Handling and documentation in compliance with our Quality System;

• Ensuring customer satisfaction in coordination with Field Teams and Sales Managers;

• Conducting Training, when applicable, in our Training Laboratories based in the UK Burgess Hill Office and on customer site where required;

• Being involved in Complaint Review, Analysis and Trending process based on performance metrics;

• Providing on-site support as and when required;

• Supporting our sales organizations with instrument/system demonstrations and the provision of technical responses as part of the tender process.

There will be an intensive initial introduction training for the first six months of the position some of which will be in our European training centers. Thereafter, you will also be required to attend periodic training on customer support operations and product offerings at various locations.

Who you are

• You hold a degree in Biomedical Science or a related scientific field, with experience in diagnostics or hospital environments, particularly in Clinical Chemistry/Immunology.

• You are fluent in English; fluency in Norwegian would be a strong advantage. 

• You are familiar with modern laboratory practices, training methods and IT tools, ensuring high-quality customer support.

• You thrive under pressure, approaching problems analytically, troubleshooting effectively and delivering practical solutions.

• You are self-motivated, take initiative and can work independently while managing your time efficiently.

• You are dedicated to exceeding customer expectations, providing guidance and sharing knowledge.

• You have strong communication skills, cultural sensitivity and the ability to work confidently in a multicultural environment.

In return, we will offer you a competitive salary package and a first class industry recognized product training program. The training programs will be designed to develop you as a person and a recognized valuable source of information for our customers. 

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.