Customer Growth Manager

Do you want to shape personalized customer journeys and drive growth initiatives across the Nordics?

About the role

We are looking for a strategic and results-driven Customer Growth Manager to drive growth and ensure we build long-lasting customer relationships.

In this role, you will work at the intersection of business insights and customer experience, transforming data into actionable customer engagement and communication strategies that deliver measurable value. You will play a key part in shaping personalized customer journeys and lead growth driving actions across multiple markets and channels.

Key responsibilities in this role

• Transform insights into customer engagement strategies and communication concepts which drives customer base development and growth

• Proactively lead data-driven testing and optimization of customer engagement and communication to maximize value and create best practices

• Effectively collaborate and deliver impact with various groups of competences and stakeholders in a Nordic setting

• Own relevant objectives and KPIs, to ensure priorities to deliver business and customer value

About the unit and team

Digital Sales & Customer Experience is a Nordic unit responsible for meeting increasing digital demands from our customers with an agile mindset and working methods. We are responsible for building and developing our digital offerings to create excellent customer experiences that increase sales and improve retention, and customer satisfaction. The unit brings together digital sales and services, customer analytics, 1-to-1 Marketing/CRM, API product management, and UX and Service design under one roof. This position is in a team consisting of professionals working with digital growth, e-commerce and CRO, while you will work primarily in an agile cross-functional Squad in a Nordic context, also leading or participating in key strategic initiatives across units.

Who are you?

You are a catalyst for action who leads by example. You have an endless curiosity towards customer behavior and insights that can be translated into opportunities for value creation. With your ability to execute on an operative level while engaging in discussion on strategic questions, you bring people together to deliver meaningful outcomes.

We expect you to have

• Proven track record of leading customer base development and growth driving activities with 5+ years' experience in e-commerce, business development or growth marketing.

• A passion and proficiency for leveraging customer and behavioral data to drive business growth and enhance customer experience.

• Knowledge of best practices in testing and optimization with genuine curiosity to adopt AI for enabling new insights, improving efficiency and driving growth.

• Strong interpersonal skills to impactfully collaborate, inspire and create engagement in a cross-functional setting with e.g., e-commerce and product managers, analysts, designers, developers and marketeers.

• Ability to effectively and confidently communicate in both operational and strategic contexts, with and towards senior leadership.

• Excellent communication skills in both English and one Nordic language.

• Insurance industry experience and knowledge are seen as a benefit.

We offer

In the same way that we place high expectations on you as an employee, we also expect you to place high demands on us as an employer. Here are some of the benefits of working at If:

• An including work environment where everyone is welcome

• Career and development opportunities in the biggest insurance company in the Nordics

• Highly skilled professional environment

• Possibility for a hybrid workplace

• Health promoting workplace with e.g. wellness allowance and various sports activities, and social activities

• Great insurance benefits

• Additional lunch, pension and workout benefits depending on country

Additional facts and the recruitment process

Application deadline: Screening and interviewing will start immediately. However, application deadline is Dec 16th.

To apply for the position: Please attach your CV. You don't need to write a cover letter, instead please answer the questions that come up when you are applying.

Work location: Stockholm, Oslo, Espoo or Turku

Travelling: Yes occasionally, within Nordic countries

Start: Upon agreement

For more information, please contact Antero Ketola, Digital Sales Lead & Growth Chapter Lead,

, Dec 3rd 8-11 CET, Dec 8th 8-13 CET, Dec 10th 8-13 CET)

Background checks will be done in accordance with the law in the country of employment.

We look forward to your application