Customer Service Coordinator

3 months ago

Oslo, Norway Billettservice AS Full time

Job Summary:

STILLINGSBESKRIVELSE – CUSTOMER SERVICE COORDINATOR

Lokasjon: Oslo

Avdeling: Fan Support

Nærmeste leder: Fan Support Manager

Ansettelsesform: 100% fast

TEAMET
 

Vi i Ticketmaster elsker musikk, kultur og sport, og det gjør kundene våre også 

Ticketmaster er markedsledende når det kommer til salg av billetter i Norge, og vi har holdt på i over 40 år. Globalt er Ticketmaster verdens største billettleverandør. Vi søker nå etter en Customer Service Coordinator til vår avdeling for Fan Support. Vi holder til på et kontor lokalisert sentralt i hjertet av Oslo. Her vil du jobbe tett sammen med over 35 dedikerte kolleger på tvers av ulike avdelinger.

Fan Support er et dedikert team som har hovedansvaret for å håndtere henvendelser fra kunder knyttet til billettkjøp og relaterte spørsmål. Avdelingen fungerer som et viktig bindeledd mellom våre kunder og våre tjenester, og jobber kontinuerlig med å sikre en god kundeopplevelse.

STILLINGSBESKRIVELSE
 

I rollen som Customer Service Coordinator vil du spille en nøkkelrolle i å sikre at våre kunder får en god opplevelse når de kontakter oss med spørsmål eller utfordringer knyttet til billettkjøp. Du vil også bidra til å utvikle og optimalisere våre prosesser og arbeidsmetoder. Opplæring innen systemer og produkter vil derfor være en naturlig del av din stilling, så det vil være en fordel om du er en nysgjerrig person som gjerne vil finne de beste løsningene. Vi er et globalt selskap, så du vil også jobbe tett med våre kollegaer i Sverige og Finland, for å sikre kvalitet på tvers av våre markeder. Du vi rapportere til lokal Fan Support Manager.

Arbeidstiden er primært kl. 08-16, men det vil allikevel være behov for at du kan jobbe på arrangementer. Arbeid på kveld/helger må derfor påregnes.

ARBEIDSOPPGAVER

Besvare kundehenvendelser knyttet til billettkjøp via e-post (Zendesk), sosiale medier og andre interne programmer. Administrere billettsystemet ved å bistå kunder med informasjon, refusjoner og billettbytte. Håndtere betalingsproblemer, disputes, feilsøking og utføre andre administrative oppgaver. Delta i lokale, regionale og globale prosjekter for implementering av ny teknologi og prosesser. Jobbe på arrangementer.

FOR Å LYKKES I STILLINGEN SER VI FOR OSS AT DU:
 

Har gode kommunikasjonsferdigheter i norsk og engelsk (skriftlig og muntlig). Er "serviceminded" og opptatt av å skape gode kundeopplevelser. Arbeider godt i forskjellige IT-systemer og lærer deg enkelt nye programmer og rutiner. Erfaring med Zendesk eller andre kundeserviceplattformer. Har tidligere erfaring med prosjektansvar (en fordel, men ikke et krav).

VI SER FOR OSS AT DU HAR FØLGENDE EGENSKAPER:

Positiv og engasjert. Pålitelig og ansvarsfull. Selvgående og strukturert. Løsningsorientert og interessert i å forbedre prosesser. Interesse for kulturliv, musikk og underholdningsbransjen. En god lagspiller, men evner også å jobbe selvstendig.

DETTE KAN VI TILBY DEG:
 

Jobb i Norges ledende leverandør av billettjenester til kultur- og eventsektoren. Arbeidsplass sentralt i Oslo (5 min fra Jernbanetorget). Tillater hybridarbeid. Varierte arbeidsoppgaver. Gode forsikringsordninger. Subsidiert trening og mobilabonnement. Mulighet for mange gode kulturopplevelser.

Høres dette ut som deg?

Send inn søknad + CV på engelsk .

Søknadsfrist: 3. november

Vi kontakter aktuelle kandidater fortløpende. Vi ser frem til å lese din CV og søknad

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

 #LI-AH1 #LI-Hyrbrid 

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