Customer Service Quality Manager
6 months ago
About Us
nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors
If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.
Purpose of Role
As the Quality Manager in Customer Service, you will spearhead efforts in driving the highest standards of customer service excellence for nShift. You will collaborate with a robust Customer Service team of approximately 80 professionals, helping to improve the quality of their output through discoveries and planned actions.
About you
We believe you are an experienced manager or consultant, accustomed to working with quality frameworks (QMS) and structured initiatives for improvement. You have a passion for “making things better” and know how to articulate and measure it all along the way. You have a strong service gen-o and understand the value of improved quality in service deliveries to customers.
Key Responsabilities :
- Develop and own a framework for quality and excellence within Customer Service.
- Document communication standards and plan for continuous improvements on the area.
- Oversee and report on the quality trends within customer communication and uncover areas for improvement and plan actions.
- Uncover needs for training and coaching within the ranks of customer service and assist the managers in improving the quality of output.
- Ensure adherence to the implemented framework, and report on the results to management.
Team Collaboration : Build and maintain strong, positive relationships across various support teams and their respective managers, to be on top of any quality related challenges.
Performance Monitoring: Establish a consistent rhythm of follow-ups and assist support managers to achieve relevant KPIs and quality improvement initiatives within their teams.
Continuous Improvement: Identify potential areas of enhancement within customer service and develop plans for implementation, progress, and follow-ups.
Inter-departmental Collaboration : Initially, you will be concentrating on refining customer service touchpoints and quality of output. However, the role should evolve to include improving customer services interactions with other departments like R&D, Sales, and Product. The overarching and long-term goal is to amplify the quality within each interaction, throughout the customer life cycle.
-
Customer Service Quality Manager
1 month ago
Oslo, Oslo County, Norway nShift Full timeAbout UsnShift is a leading global provider of cloud delivery management solutions, empowering the frictionless shipment and return of nearly one billion packages across 190 countries annually.We are headquartered in London and Oslo, with a global presence in Sweden, Finland, Norway, Denmark, the UK, Poland, the Netherlands, Belgium, and Romania.Our software...
-
Customer Service Quality Manager
4 weeks ago
Oslo, Oslo County, Norway nShift Full timeJob DescriptionAbout nShiftnShift is the leading global provider of cloud delivery management solutions (SaaS), enabling the frictionless shipment and return of almost one billion shipments across 190 countries each year.We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom,...
-
Customer Service Quality Assurance Manager
3 weeks ago
Oslo, Oslo County, Norway nShift Full timeJob DescriptionAt nShift, we are committed to providing exceptional customer service to our clients. As the Quality Manager for Customer Service, you will play a key role in driving excellence in this area.About UsnShift is a leading global provider of cloud delivery management solutions. We enable the frictionless shipment and return of almost one billion...
-
Customer Service Quality Excellence Manager
8 hours ago
Oslo, Oslo County, Norway nShift Full timeDrive Customer Service Quality at nShiftnShift is a leading global provider of cloud delivery management solutions, empowering the frictionless shipment and return of nearly one billion shipments annually across 190 countries. Our headquarters are in London and Oslo, with over 500 employees spread across offices in Europe and beyond.Our software is utilized...
-
Quality Excellence Manager
6 days ago
Oslo, Oslo County, Norway nShift Full timeAbout nShiftnShift is a leading global provider of cloud delivery management solutions. Our platform enables the frictionless shipment and return of almost one billion shipments across 190 countries each year.We have offices in London, Oslo, Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania, with over 500...
-
Customer Service Experience Manager
2 weeks ago
Oslo, Oslo County, Norway nShift Full timeAbout UsnShift is the leading global provider of cloud delivery management solutions (SaaS). We enable the frictionless shipment and return of almost one billion shipments across 190 countries each year.We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the...
-
Customer Service Excellence Manager
1 week ago
Oslo, Oslo County, Norway nShift Full timeJob SummaryWe are seeking a highly skilled Quality Manager to spearhead our efforts in driving customer service excellence at nShift. As the ideal candidate, you will have a passion for quality improvement and a strong background in quality frameworks (QMS) and structured initiatives.About UsnShift is a leading global provider of cloud delivery management...
-
Customer Service Excellence Director
5 days ago
Oslo, Oslo County, Norway nShift Full timeAbout UsnShift is the leading global provider of cloud delivery management solutions (SaaS), enabling the frictionless shipment and return of nearly one billion shipments across 190 countries each year.Our software is used by many world-leading e-commerce, retail, manufacturing, and 3PL shippers due to our extensive carrier network, with over 1000 carriers...
-
Customer Service Management Strategist
3 days ago
Oslo, Oslo County, Norway DNV Full timeDNV is a global leader in the assurance and risk management of critical infrastructure, with a vision to shape a safer future. We are seeking an experienced Customer Service Management Strategist to join our team.Salary:$85,000 - $110,000 per annum, depending on experience.Job Description:The Customer Service Management Strategist will play a key role in...
-
Oslo, Oslo County, Norway Getinge Norge AS Full timeJob OverviewWe are seeking a highly motivated Customer Service Account Manager to join our team in Norway. As a key member of our sales team, you will be responsible for delivering and closing after-sales agreements with our customers.About Getinge Norge ASGetinge Norge AS is a leading manufacturer of medical devices and solutions. Our service team is at the...
-
Product owner
4 months ago
Oslo, Norway DNV Full timePurpose : To ensure the successful implementation and maintenance of the ServiceNow product to meet DNV BUSINESS ASSURANCE's needs by collaborating with relevant stakeholders and achieving the objectives of the work pack. Responsibilities : Project Delivery Ownership: Lead the delivery of ServiceNow projects, ensuring alignment with concurrent...
-
Customer Service Cash Management Account Manager
1 month ago
Oslo, Oslo County, Norway Nordea Bank Full timeJob Title: Customer Service Cash Management Account ManagerNordea Bank is seeking a highly motivated and customer-focused individual to join our Cash Management Customer Service team. As a key member of our team, you will play a vital role in delivering exceptional customer service and contributing to the success of our Cash Management business.About the...
-
ServiceNow Customer Service Management Lead
4 days ago
Oslo, Oslo County, Norway DNV Full timeAt DNV, we are seeking a skilled professional to fill the role of ServiceNow Customer Service Management Lead. This position is responsible for ensuring the successful implementation and maintenance of the ServiceNow product to meet our needs.Key Responsibilities:Lead the delivery of ServiceNow projects, ensuring alignment with concurrent initiatives across...
-
Service Operations Manager
2 weeks ago
Oslo, Oslo County, Norway Siemens AS Full timeAbout the Job:As a Service Operations Manager at Siemens AS, you will be responsible for the delivery of high-quality services to our customers. Your key focus will be on ensuring that our services are delivered in a timely and efficient manner, while also meeting the required quality standards. You will work closely with our customers to understand their...
-
ServiceNow Customer Service Management Lead
1 week ago
Oslo, Oslo County, Norway DNV Full timeJob DescriptionWe are seeking a highly skilled ServiceNow Customer Service Management Lead to join our team at DNV Business Assurance.About the RoleThis is an exciting opportunity for a seasoned Product Owner to lead the delivery of ServiceNow projects, ensuring alignment with concurrent initiatives across other project teams within the Superior Customer...
-
Oslo, Oslo County, Norway Nordea Bank Full timeJob Opportunity in Cash Management Customer ServiceNordea is seeking a skilled Account Manager to join our Cash Management Customer Service team. As a key player in our organization, you will be responsible for providing exceptional customer service and support to our corporate customers.As a Cash Management Account Manager, you will play a vital role in...
-
Oslo, Oslo County, Norway Indie campers Full timeAbout Indie CampersWe are a leading campervan marketplace that aims to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.With over one million nights rented through our platform, we have welcomed more than...
-
Oslo, Norway Nordea Bank Full timeJob ID: 26501 Nordea has the clear ambition of being the preferred Cash Management bank in the Nordics. As a step in this process we are now searching for an employee who can contribute to the success of our journey. You are a person who is eager and passionate about contributing to the realisation of our business plans and the future success of...
-
Oslo, Oslo County, Norway JL Talent Partners Full timeCustomer Service Advisor, Norwegian SpeakerWe are seeking a highly skilled and customer-focused Norwegian speaking Customer Service Advisor to join our team in Greece.Key Responsibilities:Provide exceptional customer support via phone and email, resolving a range of customer inquiries and issues.Utilize company procedures to provide accurate and complete...
-
Customer Support Lead
1 month ago
Oslo, Oslo County, Norway Wolt Full timeCustomer Support LeadAre you a seasoned customer service professional with a passion for leadership and analytical skills? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a talented Customer Support Lead to join our team at Wolt, a leading food delivery platform in Europe.About the RoleAs a Customer Support Lead,...