Customer Service Representative for Nordic Markets

3 days ago


Oslo, Oslo County, Norway Patrique Mercier Recruitment Full time

Patrique Mercier Recruitment, a renowned recruitment agency, is seeking an experienced Customer Service Representative to join our team in Greece. As a member of our dedicated customer service team, you will play a crucial role in providing exceptional support to clients from Nordic countries.

About the Opportunity

This remote-based position offers a unique chance to advance your career without relocation. You will engage with customers via phone, email, and online chat, ensuring timely resolution of issues and exceeding customer expectations.

Key Responsibilities:
  • Provide top-notch customer service to clients from Denmark, Sweden, Norway, and Finland.
  • Respond to customer inquiries, resolve complaints, and facilitate their needs efficiently.
  • Maintain accurate records of customer interactions and update the database accordingly.
  • Collaborate with the team to enhance service delivery and improve customer satisfaction.
  • Stay up-to-date with product knowledge and company policies to deliver accurate information.
  • Participate in ongoing training sessions to continuously improve skills.
Requirements:
  • Fluency in at least one Nordic language (Danish, Swedish, Norwegian, Finnish) and proficiency in English (both written and spoken).
  • Experience in customer service or a related field is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a remote setting, managing time and tasks efficiently.
  • Proficient in using customer service software and Microsoft Office applications.
  • A customer-oriented mindset with a passion for helping others.
  • Willingsness to adapt to the Greek time zone and embrace the remote work lifestyle.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary: €45,000 per year
  • Fully Paid Relocation Package (flight, transfer, and hotel)

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual, please apply for this exciting opportunity.



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