Customer Service Representative for Nordic Markets
3 days ago
Patrique Mercier Recruitment, a renowned recruitment agency, is seeking an experienced Customer Service Representative to join our team in Greece. As a member of our dedicated customer service team, you will play a crucial role in providing exceptional support to clients from Nordic countries.
About the OpportunityThis remote-based position offers a unique chance to advance your career without relocation. You will engage with customers via phone, email, and online chat, ensuring timely resolution of issues and exceeding customer expectations.
Key Responsibilities:- Provide top-notch customer service to clients from Denmark, Sweden, Norway, and Finland.
- Respond to customer inquiries, resolve complaints, and facilitate their needs efficiently.
- Maintain accurate records of customer interactions and update the database accordingly.
- Collaborate with the team to enhance service delivery and improve customer satisfaction.
- Stay up-to-date with product knowledge and company policies to deliver accurate information.
- Participate in ongoing training sessions to continuously improve skills.
- Fluency in at least one Nordic language (Danish, Swedish, Norwegian, Finnish) and proficiency in English (both written and spoken).
- Experience in customer service or a related field is preferred.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a remote setting, managing time and tasks efficiently.
- Proficient in using customer service software and Microsoft Office applications.
- A customer-oriented mindset with a passion for helping others.
- Willingsness to adapt to the Greek time zone and embrace the remote work lifestyle.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary: €45,000 per year
- Fully Paid Relocation Package (flight, transfer, and hotel)
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual, please apply for this exciting opportunity.
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