Manager Services Operations

4 days ago

Oslo, Oslo County, Norway SD Worx Full time

Are you a proactive and inspiring leader with a passion for empowering teams and driving customer success? Join CET Norway as Manager Services, a pivotal role in achieving our long-term vision, mission, and strategic goals.

In this role, you'll lead a dynamic team focused on helping and empowering our customers with knowledge and capabilities. Together, you will ensure our customers thrive, aligning services and expertise with their needs to drive long-term success.

As Manager Services, you'll collaborate closely with CET Norway's management team and the Market Team Norway to deliver innovative solutions and services to our customer base. You will also have the exciting opportunity to build a new team within the CET organization.

Key Responsibilities
  • Oversee and drive the Services team's activities, ensuring alignment with business objectives.
  • Identify and recommend new market opportunities to enhance growth.
  • Develop and execute the business plan for the services team, including setting and achieving goals.
  • Take ownership of customer satisfaction by collaborating with Implementation, Support, and commercial stakeholders to ensure service excellence.
  • Actively contribute to sales efforts, working closely with other functions.
  • Track and improve KPIs, including Quality, Finance, Efficiency, ESAT, CSAT, and NPS.
  • Lead and participate in strategic initiatives, ensuring the right expertise is allocated to key areas.
  • Foster excellent communication with customers, delivering solutions that meet their needs and exceed expectations.
  • Inspire, guide, and coach your team to deliver their best work.
  • Enhance team members' skills and capabilities, and participate in collaboration meetings with customers.
  • Promote and maintain a proactive approach to customer engagement.
  • Actively contribute to CET Norway's management team.
Your Background

We're looking for a skilled leader with a proven track record in consulting and team management. You should bring the following qualifications:

  • A minimum of 5 years leading teams and 5-10 years in consulting.
  • A clear and inclusive leadership style, with the ability to engage and communicate effectively with internal and external stakeholders.
  • Demonstrated success in managing change and driving organizational improvement.
  • Skilled at balancing priorities in a fast-paced, dynamic environment.
  • A relevant academic degree.
  • Fluent in Norwegian and English, with strong verbal and written communication skills.
Personal Qualities

You are a confident and trustworthy individual who is passionate about both business and building relationships. You are an excellent communicator who understands and anticipates the needs of those around you while spreading enthusiasm and positivity. Additionally, you are an adaptable person who thrives in a changing environment.

About SD Worx

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?

What do we have to offer?
  • An attractive salary based on your experience and achievement.
  • A dynamic environment.
  • Learning opportunities: through an individual development plan and professional training.
  • Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within SD Worx

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.

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