Food Services Manager

2 days ago

Oslo, Oslo County, Norway TN Norway Full time

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JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally.

This position aligns with the Experience Services Platform, which is responsible for food service programs at a defined Client real estate portfolio. The Food Services Manager is responsible for all aspects of the food services program including micro markets, conference centers, hospitality, catering, office, coffee and beverage service as well as vending. This role is responsible for ensuring the program is delivered effectively not only meeting the client's desired outcomes but exceeding their expectations. The Food Services Manager will be expected to provide superior client service while enhancing their individual personal and professional skills. The role is client facing and must be able to exhibit exceptional customer service and communication skills.

Job Responsibilities

  • Oversee Food Service operations at assigned location(s) and activities including Third Party Service contractors.
  • Single point of contact for all food service-related items.
  • Establish and maintain a sound Food Services management program ensuring appropriate staffing in accordance with client operating days.
  • Manage catering and hospitality needs for designated client business and/or events located within select workplace.
  • Ensure that food program meets and/or exceeds local safety and health requirements regarding transport, handling, preparation and service.
  • Partnering with vendors to plan, design, and implement a comprehensive culinary based nutrition and wellness program including awareness events, classes and demonstrations and communications.
  • Monitoring and management of spend and financials related to Food Services programs, developing recommendations and strategy for client to meet and/or improve budget plans.
  • Anticipation and response to Client's needs and concerns, including ensuring no safety or security incidents.
  • Serve as the point of contact for client escalations on inquiries and issues related to the services.
  • Ensure procedures & audits are designed to identify and escalate risks & issues.
  • Proactively identify and escalate risks and issues (audit findings, client complaints, material vendor service issues, info security issues, any impact to the KPI's).
  • Pro-actively develop and manage client relationships ensuring that expected service levels are achieved.
  • Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
  • Ensure the delivery of all operational requirements as per the client scope of works across site.
  • Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency.
  • Drive Client specific initiatives such technology rollouts, benchmarking, best practices etc.
  • Ensure operations are aligned to financial processes and controls are always adhered to achieve good financial management.
  • Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures.
  • Ability to scale a food service operation both globally, regionally and locally.

Knowledge, Skills & Abilities

  • Bachelor's Degree, preferred, or equivalent combination of education and experience.
  • Minimum of five to ten years progressive experience in foodservice/hospitality management experience.
  • Proficiently communication skill in both French & English.
  • Ability to work with clients at all levels of an organization.
  • Strong vendor management experience. Must have strong analytical skills.
  • Strong background in a leadership role with exposure to contract management, customer service, people development, food services, etc.
  • Exhibits strong communication, presentation and listening skills.
  • Exhibits initiative, responsibility, flexibility, and leadership.
  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook.

About JLL – We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

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