Customer Service Specialist

5 days ago


Bergen, Vestland, Norway Techconsult AS Full time

Techconsult er bindeleddet mellom dyktige mennesker og krevende jobber. For en av våre kunder søker vi nå etter Customer Services Professional 27446.

Som oppdragsleder vil du ha ansvaret for de daglige serviceutførelsesaktivitetene, hvor ditt hovedansvar vil være å planlegge, koordinere og følge opp serviceoppdrag, med fokus på kvalitet og kundetilfredshet. Stillingen innebærer at du har tett dialog med kundene, teknikere, serviceingeniører, leverandører og interne kolleger for å levere best mulige løsninger og god kundeservice.

Stillingens arbeidsoppgaver:
  1. Ledelse av serviceoppdrag / prosjekt: Ansvar for å koordinere, følge opp og ferdigstille serviceoppdrag og mindre oppgraderingsprosjekter innen Life Cycle Management, Offshore & Marine. Sørge for at serviceingeniør har lagt inn all relevant dokumentasjon før vi gir saken videre til Business Administration.
  2. Ressursplanlegging: Planlegge og gjennomføre ressursplanlegging i samråd med kundens behov og tilgjengelige ressurser.
  3. Kommunikasjon med kunder: Besvare henvendelser fra kunder, fungere som kontaktperson og opprettholde god kommunikasjonsflyt.
  4. Bestilling av deler og komponenter: Ansvar for bestilling av nødvendige deler og komponenter for oppdrag og prosjekt.
  5. Samarbeid mellom avdelinger: Ivareta smidig samarbeid mellom flere avdelinger og nøkkelpersoner for å sikre effektiv gjennomføring av oppdragene.
  6. Salgsrolle: Utarbeide tilbud til kunder.
  7. Delaktig i handover på prosjekt / oppdrag: Sette oss inn i prosjekt / serviceoppdrag. Bør skje via handover fra salg / prosjektavdeling.
  8. Følge opp tredjepartsselskap: Ifbm. batteribytter, innleie av ressurser og kost.
  9. Fakturering: Internt blir vi ofte bedt om å følge opp / purre / avklare spørsmål ifbm. fakturering.
  10. Kontraktshåndtering: Må sette oss inn i serviceavtaler og rammeavtaler i forbindelse med vår kundeportefølje.
Dine kvalifikasjoner:
  1. God erfaring innen prosjekt- eller oppdragsledelse, gjerne innenfor service, maritim eller oljesektoren.
  2. Gode samarbeids- og kommunikasjonsevner, med evne til å bygge relasjoner både med kunder, leverandører, samarbeidspartnere og kolleger.
  3. Det er en fordel om du har god teknisk forståelse, samt erfaring fra serviceleveranser.
  4. Du har struktur og evner å håndtere flere oppdrag samtidig.
Personlige egenskaper:
  1. Serviceinnstilt og opptatt av å finne gode løsninger.
  2. God til å samarbeide og kommunisere.
  3. Evner å holde hodet kaldt under stress og uforutsatte situasjoner.
  4. Resultat- og kvalitetsfokusert.
Stillingens spesifikasjoner:

Søknadsfristen for denne stillingen er ASAP, men vi vil også vurdere kandidater til lignende eller andre relevante stillinger fortløpende.

Arbeidssted: Bergen

Oppstart: 02.05.2025

Varighet: 31.12.2025

Techconsult tilbyr deg som ansatt:
  1. Markedsmessige betingelser.
  2. Faglig utvikling og fleksibilitet gjennom å jobbe i prosjekter hos de største aktørene innen olje-, gass- og landbasert industri.
  3. God oppfølging av den enkelte medarbeider.
  4. Forsikringsordninger.
  5. Sosiale aktiviteter for de ansatte.
  6. Støtte til trening.

Techconsult vektlegger å være nær våre ansatte, og vi fokuserer på å være en profesjonell, sikker og hyggelig arbeidsgiver hvor du tydelig skal merke at fokus er på deg.

Har du spørsmål rundt stillingen er det bare å kontakte meg, Marianne Koppang, på e-post: marianne.koppang@techconsult.no

#J-18808-Ljbffr

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