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E-commerce Manager

2 months ago

Oslo, Oslo County, Norway TD SYNNEX Full time
About the Role

The E-commerce Manager plays a crucial role in optimizing e-commerce processes at TD SYNNEX by implementing and supporting systems that promote automated and self-sufficient business operations for customers and partners.

Key Responsibilities
  • EDI/XML Management: Set up and maintain new connections, troubleshoot issues, and escalate to the EDI team when necessary. Handle local and central projects.
  • Datapacks: Manage setup, maintenance, and troubleshooting for customer datapacks. Verify content and pricing (up to 14 days back).
  • InTouch Platform (Our e-commerce platform): Administer users (creation, login, updates, deletion) and provide training and support for internal and external users. Manage translations, microsites, content, and issue resolution. Test and enhance new features.
  • E-invoicing: Set up, support, and follow up on failed messages. Manage SAP updates and customer tickets.
  • Customer Support: Assist with onboarding, customer creation and maintenance, and handle non-e-commerce tasks such as D-note customization.
  • Projects: Lead and participate in local and central projects, supporting new initiatives and developments across all e-commerce platforms.
  • General Support: Back up for your e-com colleagues in the other Nordic countries, provide day-to-day e-commerce platform assistance, drive adoption of electronic sales, and deliver training for TD SYNNEX's e-commerce tools.
Requirements
  • Experience with e-commerce platforms, EDI/XML, datapacks, and SAP.
  • Fluently in Norwegian and English.
  • Strong organizational, analytical, and communication skills.
  • Ability to manage multiple tasks and provide proactive customer support.
  • Familiarity with systems like SAP, and XML tools. Training provided if needed.
  • 2+ years of relevant experience or equivalent qualifications.
What We Offer

We provide competitive compensation with annual salary reviews.

Hybrid work (2 days at the office per week)

We value continuous learning and provide a clear progression plan.

We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more.