Customer Insights Lead

2 days ago


Oslo, Oslo County, Norway Fortum Full time

Fortum's Digital Consumer Offering is dedicated to creating superior digital experiences for our 2.4 million consumer and enterprise customers.

As a key member of our leadership team, the Digital Offering Insights Lead will be responsible for driving data-driven decision-making and leading strategic projects that enhance customer-centric service and product development.

You will leverage your expertise in data analytics and management consulting to deliver actionable insights, inform strategic decisions, and translate complex data into actionable recommendations.

This role demands strong collaboration with cross-functional teams, ensuring seamless alignment between business needs and technical solutions.

The ideal candidate brings a unique blend of technical expertise and business acumen, allowing them to effectively communicate complex data insights to senior stakeholders.

Responsibilities include:

  1. Ensuring Data Quality: Maintain high-quality data assets across the organization.
  2. Leading Strategic Initiatives: Develop and execute strategic projects, leveraging data insights to drive business outcomes.
  3. Customer Data Analysis: Deliver insightful customer data analysis to inform product development and marketing strategies.
  4. Competitive Benchmarking: Conduct thorough competitive analysis and benchmarking studies to guide strategic decisions.
  5. Cross-Functional Collaboration: Foster close partnerships with internal teams to drive alignment and foster a culture of data-driven decision-making.
  6. Presenting Insights: Develop and deliver engaging presentations and reports to stakeholders, highlighting key findings and recommendations.
  7. Driving Innovation: Introduce new methodologies and tools to enhance the organization's analytical capabilities.
  8. Championing a Culture of Excellence: Promote a culture of continuous improvement, data-driven decision-making, and customer-centricity within the organization.


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