Customer Insight Director

2 days ago


Oslo, Oslo County, Norway Fortum Corporation Full time
Sustaining Excellence in Digital Services
We strive to create seamless, intuitive digital experiences for our customers, driven by a deep understanding of their needs and preferences. As a leader in this space, you will leverage your expertise in personalization, customer insight, and data analysis to drive strategic decisions and shape our digital roadmap.

Your Key Contributions
  1. Pursue and lead efforts to use data to enhance customer insights, segmentation, and digital development within personalization.
  2. Be an advocate of the digital customer web experience – especially purchase flow and overall digital journey.
  3. Create and maintain digital development roadmaps within digital personalization.
  4. Be a champion regarding the use of our customer data platform for personalization insights and improvements.
  5. Be the main point of contact with marketing/e-commerce teams for initiatives within personalization and customer journey.
  6. Proactively seek opportunities where new technology and AI can enhance efforts towards smoother customer experiences.

Avoidance of Obstacles
We continuously adapt our approach to stay ahead of industry trends and technological advancements. As part of our team, you will contribute to developing innovative solutions and mitigating potential challenges.

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