Strategic Service Manager for E-Mobility

5 days ago


Oslo, Oslo County, Norway ABB E-mobility Full time

ABB E-mobility Holding AG is seeking a skilled Strategic Service Manager to join our team in Norway.

Key Responsibilities:
  • Manage customer service interactions by leading global key accounts and driving business improvement projects.
  • Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality.
  • Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base.
  • Develop and maintain relationships with key customers at executive level.
Project Leadership:
  • Lead global customer service projects, such as campaigns and retrofits, coordinating with local teams and ABB contributors.
  • Oversee cross-functional initiatives to enhance service offerings and customer satisfaction.
Critical Qualifications:
  • Master's degree preferred, ideally in business administration, engineering, or a related field.
  • 4+ years in E-mobility, B2B high-tech industries, or a similar strategic service environment.
  • Proven experience managing complex customer relationships at both executive and operational levels.


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