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Resort Guest Services Specialist

3 weeks ago

Oslo, Oslo County, Norway Royal Caribbean Group Full time
About the Position

We are looking for a highly skilled and dedicated Resort Guest Services Specialist to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.

Key Responsibilities
  • Provide exceptional customer service to all guests, responding to their queries and resolving any issues in a professional and timely manner.
  • Work closely with other resort departments to ensure seamless delivery of services and amenities to our guests.
  • Maintain accurate records and reports, including guest feedback and incident reports.
Requirements

To be successful in this role, you will need:

  1. Minimum one year experience in a customer contact position within the resort field or related industry.
  2. Excellent communication and interpersonal skills, with the ability to effectively interact with guests, colleagues, and department heads.
  3. Strong problem-solving skills and the ability to work in a fast-paced environment.
  4. Ability to maintain accurate records and reports, including guest feedback and incident reports.