Scandinavian Market Specialist

3 days ago


Bergen, Vestland, Norway InnovaSea Systems, Inc. Full time

Ready to join a passionate team committed to a more sustainable future?

About InnovaSea Systems, Inc.

We are a company that provides complete end-to-end solutions to improve sustainable fish farming and better understand and preserve our marine and freshwater habitats.

Our team of 275 employees is committed to our values of authenticity, collaboration, commitment, innovation, and stewardship.

As a member of our team, you'll have the opportunity to be part of a team relentlessly committed to building a better tomorrow.

Job Description

We are seeking a Customer Success Associate focused on the Scandinavian market to execute our Customer Success strategy, build strong customer relationships, and execute customer success objectives for our Aquaculture Intelligence customers.

  • Handle customer onboarding, training, and first-line support inquiries.
  • Build and maintain strong customer relationships through frequent follow-up meetings, identifying specific unmet needs and new opportunities.
  • Resolve client challenges by investigating issues, developing solutions, and making recommendations.
  • Provide feedback to Product Management on equipment performance and features.
  • Collaborate with Sales and Technical teams to ensure seamless customer experiences.
  • Perform needs analysis of existing clients to meet their needs.
Requirements
  • Passion for success and a collaborative approach.
  • Experience with support and success work - including teaching or training.
  • Ability to create and deliver presentations tailored to the audience needs.
  • Good writing, communication, organizational, and interpersonal skills.
  • Proficiency in English.
  • Fluency in Norwegian.


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