Post-Sales Operations Specialist

6 days ago


Oslo, Oslo County, Norway ZEEKR Europe Full time
Job Description

As an Aftersales Lead at ZEEKR Europe, you will be responsible for driving the growth of our after-sales business in ZEEKR Norway.

Key Responsibilities:
  • Develop and execute comprehensive after-sales strategies to enhance customer satisfaction, loyalty, and retention.
  • Lead cross-functional teams to collaborate with aftersales teams across Norway and ensure alignment with our after-sales service standards and customer satisfaction objectives.
  • Provide training and support to after-sales teams on new products, technical updates, and service protocols.
  • Address escalated after-sales issues and contribute to product improvement by gathering feedback from aftersales teams and customers.
Requirements:
  • Experience in after-sales management within the automotive industry.
  • Strong technical understanding of electric vehicles and automotive systems.
  • Proven ability to build and maintain strong relationships with a premium automotive brand.
  • Exceptional communication and presentation skills in both Norwegian and English.

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