Nordic Banking Dispute Specialist

4 days ago


Bærum, Viken, Norway TN Norway Full time
About the Role

This is an exciting opportunity to join our team as a Dispute Analyst within our Card Issuing department. As a Swedish speaking professional, you will be part of a newly built dispute department in Riga, focusing on processing card complaints in accordance with current regulations.

You will be responsible for case management, customer dialogue, and follow-up of dispute cases. This involves close collaboration with product managers and system managers to ensure a comprehensive understanding of our customers' card services.

In this position, you will:

  1. Handle complaints from Nordic and international banks
  2. Cultivate strong relationships with customers to resolve issues effectively
  3. Contribute to the development of our dispute handling service

Key Responsibilities

  • Manage dispute cases efficiently
  • Communicate effectively with customers and internal stakeholders
  • Support the growth and improvement of our dispute handling capabilities


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