
Customer Service Director
23 hours ago
About Homerun B.V.
We are a dynamic organization seeking an experienced leader to oversee our customer service department and drive excellence in delivering world-class support to our end consumers. The ideal candidate will have a strong background in building and managing customer service teams for direct-to-consumer businesses or e-commerce retailers, with a passion for creating exceptional customer experiences.
Job Description:
- Team Leadership: Lead, mentor, and develop a team of customer service representatives to deliver outstanding support to customers, ensuring timely and effective resolution of issues.
- Strategic Planning: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, analyzing metrics to identify areas for improvement and implementing corrective actions.
- Process Improvement: Continuously evaluate and improve customer service processes and systems to increase efficiency and effectiveness, working closely with other departments to ensure a cohesive customer experience.
- Candidate Requirements: Minimum 5 years of experience in a customer service leadership role, preferably in an e-commerce environment, with strong business acumen and experience building KPI dashboards.
- Key Skills: Strong leadership, communication, and interpersonal skills, ability to handle high-pressure situations, resolve conflicts effectively, and analyze data to inform decision-making.
About You:
- Strong analytical and problem-solving skills to identify issues and implement solutions.
- Familiarity with customer service software and tools, such as CRM systems, live chat, and AI chatbots.
- A deep understanding of customer needs and a commitment to delivering exceptional service.
- You are passionate about the Homerun B.V. brand and familiarize yourself with our brand values and community.
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