
Customer-Focused Solutions Professional
1 day ago
About the Position:
We are seeking a Customer-Focused Solutions Professional to join our Technical Support Team. In this role, you will engage directly with customers, resolving support cases related to our ARM Cortex-based RF microcontrollers and systems running protocols such as Bluetooth Low Energy, IEEE 802.15.4, LTE-M, NB-IoT, Wi-Fi, and proprietary solutions.
You will diagnose and resolve system design and software challenges, collaborate closely with customers to deliver effective solutions, and coordinate internal efforts to solve complex problems.
The successful candidate will have strong communication and interpersonal skills, a Master's or Bachelor's degree in Computer Engineering, Electrical Engineering, or a related field, and experience in technical support or customer service environments.
Responsibilities:- Provide technical support to broad market and key customers
- Diagnose and resolve system design and software challenges
- Collaborate closely with customers to deliver effective solutions
- Coordinate internal efforts to solve complex problems
- Master's or Bachelor's degree in Computer Engineering, Electrical Engineering, or a related field
- Strong communication and interpersonal skills
- Experience in technical support or customer service environments
- Proficiency in one or more of the following areas:
- Embedded programming
- Wireless protocols
- Electronic system design
- Excellent written and spoken English
We encourage our employees to question the established and innovate while expecting professionalism, commitment, and the will to learn.
Our Work Environment:We offer a competitive salary, flexible working hours, medical insurance, and family-friendly policies, insurances, and benefits. You will also have the opportunity to work alongside some of the world's most renowned experts within their field.
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