Global Head of Service Operations

6 days ago


Oslo, Oslo County, Norway SKILL Rekruttering AS Full time

The Global Head of Service Operations oversees the company's service-related functions worldwide, ensuring they align with the broader operational and financial objectives. This leader sets the strategic vision for Customer Services, Customer Success, and Professional Services, fostering collaboration and accountability across diverse teams.

Key Responsibilities:

  • Develop and maintain a comprehensive strategy for services, aligned with overall business goals.
  • Identify market trends and customer feedback to shape service offerings that differentiate the company in a competitive landscape.

Required Qualifications:

  • Education: Bachelor's degree in Business, Engineering, or a related field; MBA or equivalent advanced degree preferred.
  • Experience:
    • 5+ years in Professional Services, Customer Success, or Customer Support leadership roles, ideally within a global or matrixed organization.
    • Leadership & Influence: Proven ability to lead cross-functional teams in a matrix environment, fostering collaboration and accountability.
    • Strategic Thinking: Capable of translating long-term vision into actionable plans, balancing standardized approaches with local flexibility.
    • Operational Savvy: Solid background in optimization, project management, and KPI-driven performance improvements.


  • Oslo, Oslo County, Norway Appear AS Full time

    Job DescriptionThe Global Head of Services oversees customer services, customer success, and professional services worldwide. This leader sets the strategic vision for all service-related functions, ensuring they align with the company's broader operational objectives.In a matrix structure, regional service teams adapt centrally defined methods and...


  • Oslo, Oslo County, Norway Google Full time

    We are seeking a highly skilled and experienced HR professional to join our People Operations team as the Head of HR for Nordics. As a strategic leader, you will play a key role in driving our global strategy, leveraging your expertise in employment law, labor relations, and talent management to create a positive impact on employees and the business.Job...


  • Oslo, Oslo County, Norway Euronext Full time

    Service Operations ExpertEuronext is a leading pan-European market infrastructure, connecting European economies to global capital markets. We operate regulated exchanges in several countries, with close to 1,930 listed issuers and around €6.3 trillion in market capitalisation.We are seeking a Service Operations Expert for a temporary position (1 year) in...


  • Oslo, Oslo County, Norway SKILL Rekruttering AS Full time

    The Head of Service Development will be responsible for driving service innovation and differentiation through the identification of market trends and customer feedback. You will develop and maintain a comprehensive strategy for services, aligned with overall business goals, and collaborate with Commercial teams to define standard offerings, packages, and...


  • Oslo, Oslo County, Norway TN Norway Full time

    Ramboll is a leading global architecture, engineering and consultancy company that strives to create a thriving world for both nature and people.As the Global Head of Rail Infrastructure, you will play a critical role in shaping our Group's global rail sector strategy.The successful candidate will have extensive experience working as a leader within the rail...


  • Oslo, Oslo County, Norway ABB E-mobility Full time

    Customer Engagement">Conduct regular service meetings at executive level to align on strategy, performance, and improvement actions.Address escalations and negotiate customer requests, ensuring alignment with organizational priorities and capabilities.Engage with customers and internal teams globally, with up to 30% travel.Requirements">A Master's degree...

  • Head Chef Required

    6 days ago


    Oslo, Oslo County, Norway Strawberry Full time

    Chef OpportunityWe are looking for an experienced Head Chef to lead our culinary operations at Strawberry. As a key member of our team, you will be responsible for developing menus, managing kitchen staff, and maintaining high standards of quality and service.Main Duties:Develop and implement new menu concepts that align with the hotel's vision and...


  • Oslo, Oslo County, Norway Yinson Production AS Full time

    Financial Accounting Reporting Position Europe AfricaYinson Production AS is looking for a highly motivated and structured individual to fill the position of Head of Financial Accounting & Reporting, Europe & Africa.As a key member of our Finance team, you will be responsible for leading the financial accounting and reporting teams in the Europe & Africa...


  • Oslo, Oslo County, Norway HP Full time

    About the RoleThe Global Account Operations Lead at HP is responsible for designing and deploying customer procurement solutions that exceed customer expectations. This involves consulting with customers and sales teams to understand their needs and developing tailored solutions that align with HP's capabilities and cost targets. The successful candidate...


  • Oslo, Oslo County, Norway SD Worx Full time

    We're seeking a skilled leader to drive our services team's activities, ensuring alignment with business objectives. As Manager Services Operations, you'll oversee the team's daily operations, identify new market opportunities, and develop the business plan for the services team.You will collaborate closely with CET Norway's management team and the Market...


  • Oslo, Oslo County, Norway Nexans USA Inc Full time

    We are seeking a highly skilled Global Compensation Advisor to join our operations team at Nexans USA Inc. In this role, you will be responsible for ensuring the company's compliance with payroll tax and social security reporting for employees posted on assignments related to installation contracts.Key responsibilities include establishing and performing...


  • Oslo, Oslo County, Norway AM Global Medical Recruitment Full time

    AM Global Medical Recruitment is looking for a Clinical Leader to head our Psychiatry department in Norway. If you have a passion for delivering high-quality patient care and leading a team of skilled professionals, this may be the perfect opportunity for you.Key Responsibilities:Provide expert advice on mental health matters to patients and colleagues...


  • Oslo, Oslo County, Norway IF Vahinkovakuutus Full time

    Shape the Future of Our Green Energy and Sustainable Construction UnitIf Vahinkovakuutus is a leading insurance company in the Nordics with over 8000 employees. We have approximately 4 million customers across the Nordic and Baltic countries, as well as branch offices in France, Germany, the Netherlands, and the United Kingdom, operating in more than 180...


  • Oslo, Oslo County, Norway STADLER SERVICE NORWAY AS Full time

    About UsWe at Stadler Service Norway AS ensure safety, reliability, and availability in operations. Our passion for trains goes far beyond just building them. We handle maintenance, commissioning, and warranty work for our customers. This is a dynamic and fast-paced environment where no two days are the same.We have service locations in Oslo, Drammen, Skien,...


  • Oslo, Oslo County, Norway Appear AS Full time

    The Global Head of Services is a critical role that requires a unique blend of strategic thinking, leadership skills, and industry expertise.Key Responsibilities:Driving Growth: Develop and execute strategies to drive revenue growth, enhance customer satisfaction, and optimize service delivery worldwide.Market Insight: Stay ahead of market trends,...


  • Oslo, Oslo County, Norway TGS Full time

    Company OverviewTGS is a leading provider of scientific data and intelligence to companies operating in the energy sector. Our extensive library of global energy data, combined with specialized services such as advanced processing and analytics, cloud-based data applications, and solutions, enables us to deliver unparalleled value to our clients.


  • Oslo, Oslo County, Norway TN Norway Full time

    Career Opportunity - Head Chef Role AvailableWe are seeking a skilled and experienced Head Chef to join our team at TN Norway.As a dynamic hotel, we offer a unique blend of comfort and culture, with three in-house restaurants providing an opportunity for culinary innovation and creativity.The successful candidate will be responsible for maintaining brand...


  • Oslo, Oslo County, Norway Appear Full time

    **About Appear**We are a rapidly growing global company that values cross-cultural collaboration and innovation.Our IT Operations team plays a crucial role in ensuring the reliability, security, and efficiency of our IT infrastructure. We are seeking a highly skilled Senior IT Operations Engineer to join our team and help build a 24/7 operations function.Key...


  • Oslo, Oslo County, Norway Orange Cyberdefense Full time

    About the RoleWe are looking for a skilled Product Manager to lead and develop our threat intelligence services segment. As a key member of our Global Product Management team, you will be responsible for driving the revenue growth of our threat intelligence services to achieve established product success criteria.Key Responsibilities:Drive the revenue growth...


  • Oslo, Oslo County, Norway Darwin Recruitment GmbH Full time

    About the RoleWe are seeking an experienced D365 CRM Solution Architect to join our team and lead the implementation of a Customer Service (CS) solution for our global business. This is a fantastic opportunity to work on a high-profile project and contribute to the success of our organization.ResponsibilitiesDevelop and implement D365 CRM solutions that meet...