Global Services Director

22 hours ago


Oslo, Oslo County, Norway Appear AS Full time
Job Description

The Global Head of Services oversees customer services, customer success, and professional services worldwide. This leader sets the strategic vision for all service-related functions, ensuring they align with the company's broader operational objectives.

In a matrix structure, regional service teams adapt centrally defined methods and frameworks to local needs while maintaining direct functional alignment with the Global Head of Services.

This position collaborates closely with Commercial and Product teams to continually refine, evolve, and expand offerings.

Key Responsibilities:
  • Develop and maintain a comprehensive strategy for Customer Services, Customer Success, and Professional Services aligned with overall business goals.
  • Identify market trends and customer feedback to shape service offerings that differentiate the company in a competitive landscape.
Portfolio Management:
  • Serve as the primary owner of the global service portfolio defining standard offerings packages and pricing models in coordination with Commercial teams.
  • Collaborate with Product Management to align service designs with product roadmaps ensuring seamless integration and a holistic customer experience.
Global Governance & Adaptation:
  • Establish and enforce global service standards policies and processes ensuring consistent quality methodology across regions.
  • Provide frameworks allowing regional teams to tailor execution in line with local regulations cultural nuances and market demands.
Executive Alignment & Influence:
  • Partner with the COO and executive leadership to integrate service initiatives into broader operational planning.
  • Work cross-functionally with Sales Marketing and Product leaders to identify and act upon new revenue opportunities strategic partnerships and customer engagement programs.


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