Digital Workplace Expert
2 days ago
We are a company with over 15 years of experience in the professional services and technology industry. Our expertise has helped numerous clients, ranging from small businesses to global corporations.
Our Partnership
We are dedicated to working closely with our clients to become an integral part of their growth, development, and success. Our team of experts specialises in various sectors, allowing us to fully understand our clients' needs and provide high-quality services.
The Role
- You will be responsible for addressing technical issues, escalating them when necessary, and ensuring they are resolved promptly.
- Ensuring adherence to established standards and procedures.
- Providing support for standard applications and IT services, including answering queries and resolving usage-related issues.
- Generating monthly help desk reports to monitor performance.
- Organising data to enhance sales force productivity and effectiveness.
- Sales team support for key planning and operations tasks, aligning with the overall business objective.
- Attainment planning through effective goal setting, designing sales incentives, and territory analysis for maximum sales effectiveness.
- Providing pricing and contract support by offering high-quality proposals to the sales team.
- Maintaining accurate sales forecasts by monitoring and analysing key sales and business performance indicators and trends.
- Ensuring Sales process adoption and compliance, identifying opportunities for improvement to enhance sales efficiency and effectiveness.
Ideal Profile
- A degree or diploma in Computer Science, Engineering, or a related field is required.
- At least one year of experience in a Helpdesk/Technical Support or Sales Operations/Sales Support role is preferred.
- Excellent interpersonal, written, and verbal communication skills are essential.
- An adaptable individual who thrives in changing environments is ideal.
- Working knowledge of Digital workplace, technical support, and Customer Support is necessary.
- A strong networker and relationship builder with excellent communication and interpersonal skills is required.
- A strong team player able to manage multiple stakeholders is necessary.
What's on Offer?
- A role within a reputable company with a solid track record of performance.
- An opportunity for continuous learning and growth.
- A chance to make a positive impact on the organisation.
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