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3 days ago
Our client, a fast-growing ServiceNow Full Lifecycle Partner, is seeking an experienced ServiceNow CSM Solution Consultant to join its team in Norway. This role is ideal for a seasoned consultant who can bridge the gap between business needs and technology, guiding customers through their ServiceNow journey.
About the Role:- We are looking for a skilled consultant to design, deliver, and implement ServiceNow Customer Service Management (CSM) solutions from initial requirements gathering to final implementation.
- You will conduct workshops to map business needs and translate them into technical solutions, ensuring alignment with customer goals.
- The ideal candidate will have experience working in Agile/Scrum environments and a deep understanding of ServiceNow architecture and system development.
- Consult, design, and deliver ServiceNow CSM solutions from initial requirements gathering to final implementation.
- Conduct workshops to map business needs and translate them into technical solutions.
- Design, configure, and implement CSM, ITSM, Employee Center, and ITOM following best practices.
- Work closely with customers to ensure solutions align with business needs and ServiceNow capabilities.
- Strong experience with ServiceNow, particularly Customer Service Management (CSM).
- Relevant certifications, such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Application Specialist – Employee Service Center (CAS-ESC), and Certified Application Specialist – IT Operations Management (CAS-ITOM).
- Experience working in Agile/Scrum environments.
- Proven ability to configure and implement multiple ServiceNow solutions.
- Deep understanding of ServiceNow architecture and system development.
- Fluent in Norwegian and English, both written and spoken.
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