ServiceNow Customer Service Expert

2 days ago


Oslo, Oslo County, Norway Darwin Recruitment Full time

A rapidly growing ServiceNow partner is seeking a highly skilled ServiceNow Customer Service Expert to join its team in Norway. As a key member of our delivery team, you will be responsible for designing, delivering, and implementing ServiceNow Customer Service Management (CSM) solutions.

About Us:
  • We are a modern, flexible workplace that encourages creativity and efficiency.
  • We thrive on our 4 core values: Fun, Fair, Focus, and Future.
  • We offer competitive compensation, performance-based bonuses, and a pension scheme.
Job Description:
  • Consult, design, and deliver ServiceNow CSM solutions from initial requirements gathering to final implementation.
  • Conduct workshops to map business needs and translate them into technical solutions.
  • Design, configure, and implement CSM, ITSM, Employee Center, and ITOM following best practices.
  • Work closely with customers to ensure solutions align with business needs and ServiceNow capabilities.
Requirements:
  • Strong experience with ServiceNow, particularly Customer Service Management (CSM).
  • Relevant certifications, such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Application Specialist – Employee Service Center (CAS-ESC), and Certified Application Specialist – IT Operations Management (CAS-ITOM).
  • Experience working in Agile/Scrum environments.
  • Proven ability to configure and implement multiple ServiceNow solutions.
  • Deep understanding of ServiceNow architecture and system development.
  • Fluent in Norwegian and English, both written and spoken.


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