Head of Global Service Portfolio

2 days ago


Oslo, Oslo County, Norway Appear AS Full time

The Head of Global Service Portfolio will be responsible for overseeing customer services, customer success, and professional services worldwide. This individual will set the strategic vision for all service-related functions, ensuring they align with the company's broader operational and financial objectives.

In a matrix structure, regional service teams will adapt centrally defined methods and frameworks to local needs, while maintaining direct functional alignment with the Head of Global Service Portfolio. This position will collaborate closely with Commercial and Product teams to continually refine, evolve, and expand offerings.

The key responsibilities of this role include:

Service Vision & Roadmap
  • Develop and maintain a comprehensive, long-term strategy for Customer Services, Customer Success, and Professional Services, aligned with overall business goals.
  • Identify market trends and customer feedback to shape service offerings that differentiate the company in a competitive landscape.
Service Design & Delivery
  • Serve as the primary owner of the global service portfolio, defining standard offerings, packages, and pricing models in coordination with Commercial teams.
  • Collaborate with Product Management to align service designs with product roadmaps, ensuring seamless integration and a holistic customer experience.
Global Service Governance
  • Establish and enforce global service standards, policies, and processes, ensuring consistent quality and methodology across regions.
  • Provide frameworks that allow regional teams to tailor execution in line with local regulations, cultural nuances, and market demands.
Executive Engagement
  • Partner with the COO and executive leadership to integrate service initiatives into broader operational and financial planning.
  • Work cross-functionally with Sales, Marketing, and Product leaders to identify and act upon new revenue opportunities, strategic partnerships, and customer engagement programs.

This role requires a unique combination of leadership skills, business acumen, and technical expertise.



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