
Customer Success and Services Executive
2 days ago
The Customer Success and Services Executive will be responsible for overseeing customer services, customer success, and professional services worldwide. This individual will set the strategic vision for all service-related functions, ensuring they align with the company's broader operational and financial objectives.
In a matrix structure, regional service teams will adapt centrally defined methods and frameworks to local needs, while maintaining direct functional alignment with the Customer Success and Services Executive. This position will collaborate closely with Commercial and Product teams to continually refine, evolve, and expand offerings.
The key responsibilities of this role include:
Service Strategy Development- Develop and maintain a comprehensive, long-term strategy for Customer Services, Customer Success, and Professional Services, aligned with overall business goals.
- Identify market trends and customer feedback to shape service offerings that differentiate the company in a competitive landscape.
- Serve as the primary owner of the global service portfolio, defining standard offerings, packages, and pricing models in coordination with Commercial teams.
- Collaborate with Product Management to align service designs with product roadmaps, ensuring seamless integration and a holistic customer experience.
- Establish and enforce global service standards, policies, and processes, ensuring consistent quality and methodology across regions.
- Provide frameworks that allow regional teams to tailor execution in line with local regulations, cultural nuances, and market demands.
- Partner with the COO and executive leadership to integrate service initiatives into broader operational and financial planning.
- Work cross-functionally with Sales, Marketing, and Product leaders to identify and act upon new revenue opportunities, strategic partnerships, and customer engagement programs.
Success in this role requires strong leadership skills, business acumen, and technical expertise.
-
Customer Success Executive
5 days ago
Oslo, Oslo County, Norway Kahoot Group Full timeResponsibilitiesDrive and execute the renewal process for a portfolio of Kahoot customers, ensuring timely and successful renewals of their subscriptions.Diligently and consistently uncover expansion and upsell opportunities to grow the portfolio.Create insights and overview of upcoming renewals in advance and collaborate closely with the Customer Success...
-
Senior Customer Success Manager
2 days ago
Oslo, Oslo County, Norway Verifone Full timeResponsibilitiesAs Head of Customer Success, you will be responsible for leading and scaling our customer success team in the Nordics & Baltics region. Your primary objective will be to develop and execute strategies that enhance customer engagement, optimize operational processes, and ensure customers achieve maximum value from our products and services.You...
-
Oslo, Oslo County, Norway Appear AS Full timeThe role of the Global Head of Customer Services and Operations is to oversee customer services, customer success, and professional services worldwide. This leader sets the strategic vision for all service-related functions, ensuring they align with the company's broader operational and financial objectives.In a matrix structure, regional service teams adapt...
-
Customer Service Director
3 days ago
Oslo, Oslo County, Norway Homerun B.V. Full timeAbout Homerun B.V.We're seeking a seasoned leader to spearhead our customer service strategy and execution. As the Head of Customer Service, you'll oversee the development and implementation of world-class customer service standards that meet the needs of our end consumers.Key Responsibilities:Mentor and develop a high-performing team of customer service...
-
Customer Success Advocate
3 days ago
Oslo, Oslo County, Norway Efficy Group Full timeInnovative solutions for business growth - that's what Efficy Group stands for. As a leading European Customer Relationship Management (CRM) solution provider, we empower companies to transform customer data into customer insight and achieve success.We're seeking a Customer Success Advocate with a sales background to join our sales team. Your primary...
-
Services Leadership Director
2 days ago
Oslo, Oslo County, Norway Appear AS Full timeThe Global Head of Services will oversee customer services, customer success, and professional services worldwide, setting the strategic vision for all service-related functions. This leader will ensure that these functions align with the company's broader operational and financial objectives.In a matrix structure, regional service teams will adapt centrally...
-
Global Sales and Customer Success Manager
6 days ago
Oslo, Oslo County, Norway Hansen Technologies Full timeSenior Manager of Global Sales and Customer SuccessWe are seeking an experienced EVP to join our team and drive Hansen's success in the EMEA region. As a key member of our team, you will be responsible for leading strategic initiatives and developing strong relationships with key customers and clients.Key ResponsibilitiesDevelop and maintain key customer...
-
Customer Success Strategist
3 days ago
Oslo, Oslo County, Norway CatalystOne Solutions Full timeCatalystOne Solutions seeks a seasoned professional to drive customer success and propel our growth forward.About the Role:
-
Customer Success Director
4 days ago
Oslo, Oslo County, Norway Salesforce, Inc.. Full timeAbout the OpportunitySalesforce, Inc. is committed to helping our customers succeed in an ever-changing business landscape.This role offers a unique opportunity to make a real impact on our customers' businesses and contribute to the growth and success of our organization.Responsibilities and RequirementsThe ideal candidate will have:A proven track record of...
-
Head of Global Service Portfolio
2 days ago
Oslo, Oslo County, Norway Appear AS Full timeThe Head of Global Service Portfolio will be responsible for overseeing customer services, customer success, and professional services worldwide. This individual will set the strategic vision for all service-related functions, ensuring they align with the company's broader operational and financial objectives.In a matrix structure, regional service teams...
-
Customer Support Specialist
4 days ago
Oslo, Oslo County, Norway Orion Group Full timeOrion Group Job DescriptionWe are seeking a highly skilled and organized Customer Support Specialist to join our team. In this role, you will work closely with key client customers in Norway, primarily in the energy markets.The customer support department plays a crucial role in building strong relationships with clients by selling, planning, and executing...
-
Global Head of Services
2 weeks ago
Oslo, Oslo County, Norway SKILL Rekruttering AS Full timeThe Global Head of Services oversees Customer Services, Customer Success, and Professional Services worldwide. Reporting to the COO, this leader sets the strategic vision for all service-related functions, ensuring they align with the company's broader operational and financial objectives. In a matrix structure, regional service teams adapt centrally defined...
-
Customer Service Management Specialist
2 days ago
Oslo, Oslo County, Norway Darwin Recruitment GmbH Full timeDarwin Recruitment GmbH is seeking an accomplished ServiceNow CSM Solution Consultant to join our team. As a leading ServiceNow Full Lifecycle Partner, we're committed to delivering innovative Customer Service Management solutions that meet the evolving needs of our customers.About the Position:This is an exciting opportunity to work with a talented team of...
-
Customer Success Specialist
4 days ago
Oslo, Oslo County, Norway TN Norway Full timeAbout Our TeamWe are a fast-paced and innovative company that prides itself on delivering exceptional results. Our team is comprised of passionate professionals who share a common goal: to provide outstanding service to our customers.As a Search Engine Professional, you will play a crucial role in helping us achieve this goal. Your expertise and passion for...
-
Digital Transformation Expert
3 days ago
Oslo, Oslo County, Norway Salesforce, Inc.. Full timeWe are looking for an experienced ECS Account Executive to join our team at Salesforce. In this role, you will be responsible for working closely with customers to understand their business needs and develop strategies to achieve their goals.Responsibilities:Establish relationships with key stakeholders to identify business opportunities and develop account...
-
Customer Service Automation Professional
2 days ago
Oslo, Oslo County, Norway Kindly Full timeJob DescriptionWe are seeking a talented Software Engineer to join our Customer Integrations Team and help us deliver world-class customer service through automation.The successful candidate will have a strong background in software engineering, excellent communication skills, and a passion for innovation.This is an exciting opportunity to work on...
-
Executive Maritime Services Director
19 hours ago
Oslo, Oslo County, Norway IKM Gruppen AS Full timeExperienced professionals seeking a new challenge can apply for the Executive Maritime Services Director position at IKM Gruppen AS.Reporting directly to the CEO, this senior executive will oversee all aspects of maritime services, driving innovation and excellence across the organization.Key responsibilities include:Strategic planning and...
-
Enterprise Sales Executive
4 days ago
Oslo, Oslo County, Norway Salesforce, Inc.. Full timeAbout the JobSalesforce is seeking a skilled Sr. Account Executive to leverage cutting-edge AI technologies to shape the future of our customers' businesses.This role requires strong business acumen and the ability to understand industry and customer challenges, translating them into opportunities addressable through technology.You'll partner with customers...
-
Senior Account Executive
3 days ago
Oslo, Oslo County, Norway Trend Micro Full timeAbout the PositionThe Regional Account Manager will play a critical role in driving business growth by developing and executing sales strategies that meet the needs of our medium and large enterprise customers. This individual will be responsible for building and maintaining strong relationships with key decision-makers and identifying new sales...
-
Strategic Sales Director for SAP Services
5 days ago
Oslo, Oslo County, Norway itelligence North America Full timeJob Summary:The Strategic Sales Director for SAP Services will be responsible for developing and executing sales strategies to drive revenue growth and profitability. The ideal candidate will have a proven track record of sales success, excellent communication skills, and a deep understanding of SAP solutions.Key Responsibilities:Develop and execute sales...