Customer Success and Services Executive

2 days ago


Oslo, Oslo County, Norway Appear AS Full time

The Customer Success and Services Executive will be responsible for overseeing customer services, customer success, and professional services worldwide. This individual will set the strategic vision for all service-related functions, ensuring they align with the company's broader operational and financial objectives.

In a matrix structure, regional service teams will adapt centrally defined methods and frameworks to local needs, while maintaining direct functional alignment with the Customer Success and Services Executive. This position will collaborate closely with Commercial and Product teams to continually refine, evolve, and expand offerings.

The key responsibilities of this role include:

Service Strategy Development
  • Develop and maintain a comprehensive, long-term strategy for Customer Services, Customer Success, and Professional Services, aligned with overall business goals.
  • Identify market trends and customer feedback to shape service offerings that differentiate the company in a competitive landscape.
Service Portfolio Management
  • Serve as the primary owner of the global service portfolio, defining standard offerings, packages, and pricing models in coordination with Commercial teams.
  • Collaborate with Product Management to align service designs with product roadmaps, ensuring seamless integration and a holistic customer experience.
Global Service Standards
  • Establish and enforce global service standards, policies, and processes, ensuring consistent quality and methodology across regions.
  • Provide frameworks that allow regional teams to tailor execution in line with local regulations, cultural nuances, and market demands.
Executive Collaboration
  • Partner with the COO and executive leadership to integrate service initiatives into broader operational and financial planning.
  • Work cross-functionally with Sales, Marketing, and Product leaders to identify and act upon new revenue opportunities, strategic partnerships, and customer engagement programs.

Success in this role requires strong leadership skills, business acumen, and technical expertise.



  • Oslo, Oslo County, Norway Kahoot Group Full time

    ResponsibilitiesDrive and execute the renewal process for a portfolio of Kahoot customers, ensuring timely and successful renewals of their subscriptions.Diligently and consistently uncover expansion and upsell opportunities to grow the portfolio.Create insights and overview of upcoming renewals in advance and collaborate closely with the Customer Success...


  • Oslo, Oslo County, Norway Verifone Full time

    ResponsibilitiesAs Head of Customer Success, you will be responsible for leading and scaling our customer success team in the Nordics & Baltics region. Your primary objective will be to develop and execute strategies that enhance customer engagement, optimize operational processes, and ensure customers achieve maximum value from our products and services.You...


  • Oslo, Oslo County, Norway Appear AS Full time

    The role of the Global Head of Customer Services and Operations is to oversee customer services, customer success, and professional services worldwide. This leader sets the strategic vision for all service-related functions, ensuring they align with the company's broader operational and financial objectives.In a matrix structure, regional service teams adapt...


  • Oslo, Oslo County, Norway Homerun B.V. Full time

    About Homerun B.V.We're seeking a seasoned leader to spearhead our customer service strategy and execution. As the Head of Customer Service, you'll oversee the development and implementation of world-class customer service standards that meet the needs of our end consumers.Key Responsibilities:Mentor and develop a high-performing team of customer service...


  • Oslo, Oslo County, Norway Efficy Group Full time

    Innovative solutions for business growth - that's what Efficy Group stands for. As a leading European Customer Relationship Management (CRM) solution provider, we empower companies to transform customer data into customer insight and achieve success.We're seeking a Customer Success Advocate with a sales background to join our sales team. Your primary...


  • Oslo, Oslo County, Norway Appear AS Full time

    The Global Head of Services will oversee customer services, customer success, and professional services worldwide, setting the strategic vision for all service-related functions. This leader will ensure that these functions align with the company's broader operational and financial objectives.In a matrix structure, regional service teams will adapt centrally...


  • Oslo, Oslo County, Norway Hansen Technologies Full time

    Senior Manager of Global Sales and Customer SuccessWe are seeking an experienced EVP to join our team and drive Hansen's success in the EMEA region. As a key member of our team, you will be responsible for leading strategic initiatives and developing strong relationships with key customers and clients.Key ResponsibilitiesDevelop and maintain key customer...


  • Oslo, Oslo County, Norway CatalystOne Solutions Full time

    CatalystOne Solutions seeks a seasoned professional to drive customer success and propel our growth forward.About the Role:


  • Oslo, Oslo County, Norway Salesforce, Inc.. Full time

    About the OpportunitySalesforce, Inc. is committed to helping our customers succeed in an ever-changing business landscape.This role offers a unique opportunity to make a real impact on our customers' businesses and contribute to the growth and success of our organization.Responsibilities and RequirementsThe ideal candidate will have:A proven track record of...


  • Oslo, Oslo County, Norway Appear AS Full time

    The Head of Global Service Portfolio will be responsible for overseeing customer services, customer success, and professional services worldwide. This individual will set the strategic vision for all service-related functions, ensuring they align with the company's broader operational and financial objectives.In a matrix structure, regional service teams...


  • Oslo, Oslo County, Norway Orion Group Full time

    Orion Group Job DescriptionWe are seeking a highly skilled and organized Customer Support Specialist to join our team. In this role, you will work closely with key client customers in Norway, primarily in the energy markets.The customer support department plays a crucial role in building strong relationships with clients by selling, planning, and executing...


  • Oslo, Oslo County, Norway SKILL Rekruttering AS Full time

    The Global Head of Services oversees Customer Services, Customer Success, and Professional Services worldwide. Reporting to the COO, this leader sets the strategic vision for all service-related functions, ensuring they align with the company's broader operational and financial objectives. In a matrix structure, regional service teams adapt centrally defined...


  • Oslo, Oslo County, Norway Darwin Recruitment GmbH Full time

    Darwin Recruitment GmbH is seeking an accomplished ServiceNow CSM Solution Consultant to join our team. As a leading ServiceNow Full Lifecycle Partner, we're committed to delivering innovative Customer Service Management solutions that meet the evolving needs of our customers.About the Position:This is an exciting opportunity to work with a talented team of...


  • Oslo, Oslo County, Norway TN Norway Full time

    About Our TeamWe are a fast-paced and innovative company that prides itself on delivering exceptional results. Our team is comprised of passionate professionals who share a common goal: to provide outstanding service to our customers.As a Search Engine Professional, you will play a crucial role in helping us achieve this goal. Your expertise and passion for...


  • Oslo, Oslo County, Norway Salesforce, Inc.. Full time

    We are looking for an experienced ECS Account Executive to join our team at Salesforce. In this role, you will be responsible for working closely with customers to understand their business needs and develop strategies to achieve their goals.Responsibilities:Establish relationships with key stakeholders to identify business opportunities and develop account...


  • Oslo, Oslo County, Norway Kindly Full time

    Job DescriptionWe are seeking a talented Software Engineer to join our Customer Integrations Team and help us deliver world-class customer service through automation.The successful candidate will have a strong background in software engineering, excellent communication skills, and a passion for innovation.This is an exciting opportunity to work on...


  • Oslo, Oslo County, Norway IKM Gruppen AS Full time

    Experienced professionals seeking a new challenge can apply for the Executive Maritime Services Director position at IKM Gruppen AS.Reporting directly to the CEO, this senior executive will oversee all aspects of maritime services, driving innovation and excellence across the organization.Key responsibilities include:Strategic planning and...


  • Oslo, Oslo County, Norway Salesforce, Inc.. Full time

    About the JobSalesforce is seeking a skilled Sr. Account Executive to leverage cutting-edge AI technologies to shape the future of our customers' businesses.This role requires strong business acumen and the ability to understand industry and customer challenges, translating them into opportunities addressable through technology.You'll partner with customers...


  • Oslo, Oslo County, Norway Trend Micro Full time

    About the PositionThe Regional Account Manager will play a critical role in driving business growth by developing and executing sales strategies that meet the needs of our medium and large enterprise customers. This individual will be responsible for building and maintaining strong relationships with key decision-makers and identifying new sales...


  • Oslo, Oslo County, Norway itelligence North America Full time

    Job Summary:The Strategic Sales Director for SAP Services will be responsible for developing and executing sales strategies to drive revenue growth and profitability. The ideal candidate will have a proven track record of sales success, excellent communication skills, and a deep understanding of SAP solutions.Key Responsibilities:Develop and execute sales...