Customer Success Executive

2 days ago


Oslo, Oslo County, Norway Kahoot Group Full time
Responsibilities
  1. Drive and execute the renewal process for a portfolio of Kahoot customers, ensuring timely and successful renewals of their subscriptions.
  2. Diligently and consistently uncover expansion and upsell opportunities to grow the portfolio.
  3. Create insights and overview of upcoming renewals in advance and collaborate closely with the Customer Success and Sales Teams to secure successful renewals and reduce churn risk.
  4. Develop and maintain strong relationships with existing customers, acting as a trusted advisor and point of contact for their renewal needs.
  5. Collaborate with customers to understand their company needs and business case, and negotiate renewal terms and pricing.
  6. Execute necessary commercial agreements/amendments of the renewals or expansions.
  7. Work closely with the Customer Success team to ensure a seamless transition from the sales process to customer onboarding and ongoing support.
  8. Ensure renewals flow correctly into our core systems, clean up data to maintain high data hygiene, and identify process improvement opportunities.
  9. Keep track of renewal metrics and provide regular reports to the Sales and Finance teams, helping to identify trends and areas for improvement.
  10. Weekly forecasting and reporting on expected revenue and potential upsides.
  11. Identify relevant stakeholders and build business cases that convince customers to keep investing in Kahoot solutions.
  12. Utilize HubSpot (CRM) to manage and record all account activity, including maintaining accurate and up-to-date quotations, account activities, opportunities, and leads.


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